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The core role of the CT is to become credentialed in an Epic module, deliver training to end users in a classroom setting, provide go live support for a defined period of time, optimize end user proficiency and conduct consistent rounding. This requires onsite rounding and providing ‘help at the elbow’ to end users for a period of time for extended shifts. Travel to hospital locations or physician practices is likely.

Contributes to and participates in training, implementation, and support of one Epic application within Information Technology, equipment, and processes used by ProMedica employees. All level advancement is at the discretion of the Training Management team.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

Under the direction of a principal trainer(s) or others, lead classes, workshops, computer based training, and online lessons in alignment with established application curriculum.

Support the mission of ProMedica through professional classroom demeanor and high quality teaching standards.

Using ProMedica’s learning management system software, maintain class rosters and grade classes correctly and promptly.

Analyze and test application functionality; identify and resolve issues within scope of authority and notify appropriate individuals.

Work with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.

Responsible for mastering one Epic application and the specific workflows of that application.

Perform routine facility rounding and provide onsite/virtual assistance to end users as assigned.

REQUIRED QUALIFICATIONS

Education: Associate Degree or equivalent relevant experience

Skills: Strong computer skills and a technical aptitude are necessary. Must have strong written and verbal communication skills. Strong organizational and time-management skills. Must be able to understand directions, communicate and respond to inquiries; requires effective self-motivation and interpersonal skills. Must demonstrate a dynamic presentation style, professionalism, and trouble-shooting capabilities. Display a personal passion for educating others; create an engaging learning environment and enhance the end user learning experience through creativity, enthusiasm, and high energy.

Years of Experience: 2 years of relevant experience

Certification: Must achieve credentialed status within 90 days of hire within designated Epic application(s).

PREFERRED QUALIFICATIONS

Education: Bachelor’s Degree in education, information technology, business, or related field.

Skills: Experience with providing education to adult learners. Experience with providing computer based learning. Knowledge of health care operations. Knowledge of Microsoft Office.

Years of Experience: 3-5 years’ experience in the role of an educator in industry and/or academic settings.

WORKING CONDITIONS

Physical Demands: Must be able to occasionally move, lift and/or carry medium-weight objects and materials.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

**Requisition ID:** 96008