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DESCRIPTION

The Manager, National Training is responsible for driving field readiness through hands-on training program development, in-market coaching, onboarding, and retailer-specific training initiatives. This role ensures STARS and retail partners are fully equipped to execute with confidence, skill, and consistency. Reporting to the Sr. Director of Client Relations & Field Services, this role is embedded in the rhythm of field execution—where training becomes a performance lever, not just a learning deliverable.

This role can be remote.

RESPONSIBILITIES

Training Execution and Readiness

+ Own the development, rollout, and reinforcement of training programs that support sales performance and retail execution.

+ Deliver consistent onboarding experiences for new STARS to ensure fast ramp-up and early impact.

+ Build retailer-specific training modules (e.g., Best Buy, Costco) that align with partner priorities and drive real results in-store.

+ Reinforce ongoing learning through LMS management, field certifications, and regional in-market sessions.

Content Development and Field Alignment

+ Develop and maintain accurate, engaging, and timely training content in partnership with Product Teams, Client Services, and Sales Enablement.

+ Tailor training materials for use across various formats—live, digital, and in-field.

+ Collaborate with field leaders to identify gaps and deliver just-in-time learning to address real-world challenges.

Performance-Driven Enablement

+ Align training goals with field KPIs and client expectations; track results to ensure performance is improving.

+ Partner with Analytics to assess training effectiveness through data (e.g., completion rates, certification scores, post-training impact).

+ Ensure field feedback loops inform continuous training updates and adjustments.

Stakeholder and Field Partnership

+ Act as a liaison between the training function and field teams to ensure alignment with execution strategies.

+ Support client discussions and reporting needs related to training initiatives, showcasing ROI and impact.

+ Foster a culture of ownership, excellence, and continuous improvement among the field team.

Key Performance Indicators (KPIs)

+ Onboarding Efficiency: Time-to-ramp for new STARS

+ Training Completion Rates: 90%+ within designated timelines

+ Field Certification Pass Rates: 95%+ on required modules

+ Program Engagement: 4.5+/5 average field satisfaction scores

+ Retailer Satisfaction: Positive feedback from partner retail contacts on training impact

+ Training Impact: Demonstrated improvement in sales or execution metrics tied to training events

QUALIFICATIONS

Education

+ Bachelor’s degree in education, Business, Communications, or related field preferred

Experience

+ 3+ years of experience in training, retail enablement, or field team development

+ Hands-on experience working with retail field teams or in a similar frontline support role

+ Experience with LMS platforms and digital training tools

Skills & Competencies

+ Excellent written and verbal communication skills

+ Strong organizational and project management skills

+ Ability to translate business goals into actionable training plans

+ Comfortable working in fast-paced, agile environments

+ Highly collaborative and field-first in mindset

Key Success Metrics

+ Onboarding Efficiency:

+ New STARS complete onboarding within 7 business days

+ 90%+ of new hires pass certification on first attempt

+ Training Program Engagement:

+ Average learner satisfaction score of 4.5/5 or higher

+ 90%+ completion rate for required field training modules

+ Retail Partner Satisfaction:

+ Positive feedback from Best Buy and Costco partners on training execution and alignment

+ At least 2 partner-driven enhancements incorporated per quarter

+ Field Readiness & Execution Impact:

+ Demonstrated improvement in field performance in markets receiving in-market coaching or targeted training

+ Reduction in execution errors or compliance issues tied to knowledge gaps

+ Agility and Responsiveness:

+ New training content or updates deployed within 5 business days of identified need

+ Incorporation of field feedback into updated materials at least once per quarter

+ Collaboration & Communication:

+ Positive feedback from field leaders and Sr. Director on partnership effectiveness

+ Clear, documented training calendar shared monthly with stakeholders

Physical Requirements:

+ Seeing

+ Color Perception

+ Listening

+ Ability to Travel

+ Climbing

+ Pushing/Pulling

+ Carrying (25 lbs)

+ Lifting (25 lbs)

\#Discoveryourpath

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Marketing

**Position Type:** Full time

**Business Unit:** Marketing

**Salary Range:** $75,000.00 - $105,000.00

**Company:** Premium Retail Services, LLC

**Req ID:** 9556