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Responsibilities & Qualifications

RESPONSIBILITIES

This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties:

+ Analyzing system requirements and ensuring that systems will be securely integrated with current applications.

+ Installing, configuring, and testing IT systems including servers, hardware and software upgrades, and other devices.

+ Managing mobile device inventory to include updates, account management, and rooting. Monitoring system performance for function and security.

+ Managing IT projects to improve infrastructure. Maintaining disaster recovery operations including backup and restore procedures.

+ Documenting IT infrastructure layout and design for future reference and upgrades.

+ Working with team developers and organizational IT staff to provide technical guidance.

+ Implementing technology and industry best practices.

+ Monitoring and managing data storage systems within the team.

+ Design and implement functional network infrastructure.

+ Resolve issues that developers have escalated by troubleshooting local infrastructure.

+ Analyze system logs and identifying potential issues.

+ Automate tasks and monitor their effectiveness.

+ Mentor team members on technical issues.

+ Conduct regular system audits.

REQUIRED QUALIFICATIONS

+ Active Top Secret Clearance

+ Certifications preferred include:

+ A+ (Preferred)

+ Network + (Preferred)

+ Cisco Certified Network Associate (CCNA) (Preferred)

+ Proven work experience as an Infrastructure Engineer, Network Administrator, or similar role.

+ Experience with databases and networks (LAN, WAN).

+ Knowledge of data backup and recovery.

+ Ability to create scripts in Python or other languages.

+ Familiarity with various operating systems and platforms (MacOS, Ubuntu and CentOS Linux).

+ Resourcefulness and problem-solving aptitude.

+ Excellent communication skills.

Overview

We are seeking a Senior IT Specialist/Service Desk Lead to join our team supporting a government customer. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com .

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be foundhere (https://www.saferfederalworkforce.gov/faq/vaccinations/) .

"As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration".

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

+ Location:Newington, Virginia

+ Remote or In-Person: In Person

+ Type of environment: Office

+ Noise level: Medium

+ Work schedule: Schedule is day shift Monday – Friday.

+ Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK AUTHORIZATION/SECURITY CLEARANCE

+ S. Citizen

+ Active Top Secret

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

**Job Locations** _US-VA-Springfield_

**ID** _2025-8328_

**Category** _Technical Support/Help Desk_

**Type** _Regular Full-Time_