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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Mercy Care Atlanta is seeking a compassionate and dedicated **Certified Peer Outreach Specialist Case Manager** to join our outreach team. This role is designed for individuals with lived experience in mental health and/or substance use recovery who are passionate about supporting persons experiencing homelessness (PEH). Through street outreach and peer-based engagement, you will help individuals navigate recovery, access essential services, and build self-advocacy skills.

What You Will Do

+ Conduct outreach in encampments, under bridges, and on sidewalks to engage individuals facing mental health and/or substance use challenges.

+ Use your lived experience to provide emotional support, motivation, and recovery coaching.

+ Assist clients in navigating healthcare, behavioral health, and social service systems.

+ Facilitate connections to treatment programs, recovery services, and peer support groups.

+ Maintain accurate documentation of interactions and progress while upholding confidentiality.

+ Collaborate with outreach teams and service providers to coordinate care and advocate for client needs.

+ Manage an active caseload of approximately 20–25 clients, providing consistent follow-up and support.

Minimum Qualifications

+ High School Diploma or equivalent.

+ Certified Peer Specialist (CPS) certification from the State of Georgia.

+ At least 3 years of experience in mental health or social services.

+ Strong communication, problem-solving, and interpersonal skills.

+ Compassionate, non-judgmental, and culturally sensitive approach.

+ Valid Georgia driver’s license; ability to operate company vehicles, including a 12-passenger van.

Position Highlights and Benefits:

+ Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)

+ Opportunity to get paid daily – through DailyPay

+ Paid holidays and generous Paid Time Off (PTO)

+ Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

+ Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

+ Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran