• User Collaboration Specialist

    MetaOption, LLC (Mechanicsburg, PA)


    Role: User Collaboration Specialist

     

    Schedule: Must work on-site in Mechanicsburg, PA for the first six weeks; thereafter eligible for up to two days telework per week

     

    Employment Type: Long-term Contract – 24 Months

    Role Summary:

    We are seeking a User Collaboration Specialist for our client, a state government agency. In this role, you will design, implement, maintain, and support enterprise telephony, video conferencing, and AV systems for multiple campuses and remote sites. You will ensure reliable communication, provide end-user support and training, and collaborate with vendors and carriers to resolve issues.

    Responsibilities

    • Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.

    • Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.

    • Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.

    • Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.

    • Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.

    • Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.

    • Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.

    • Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.

    • Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.

    • Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture.

    • Fully administers and supports the PACourts Webex-hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of Webex.

    Qualifications

    • Experience with Cisco Enterprise Phone Systems.

    • Experience with AV/VC platforms (Webex, AMX, video codecs).

    • Knowledge of Cisco UCCX scripting.

    • Strong troubleshooting and problem-solving skills.

    • Ability to provide end-user support and training.

    • Experience working with vendors and carriers.

    • Bachelor’s degree in IT, Computer Science, or related field (preferred).

     

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