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Adecco is hiring immediately for a **_Customer Service Guide_** with a local client in **San Jose, CA** ! Apply now if you meet the qualifications listed below!

+ **Contract Type:** Temp (1 months)

+ **Pay:** $22.00 / hr

+ **Shift/Hours:** Mon-Fri, 8:00 AM - 5:00 PM

Essential Duties:

• You will partner with and support a group of customers throughout their entire journey, beginning with product selection and continuing through long-term ownership. You will serve as their primary point of contact for all related needs.

• Deliver exceptional quality of service during every interaction, with close attention to customer sentiment. Build rapport and learn how to support each individual, meeting them where they are in their ownership journey.

• Track and follow up on tasks to ensure a seamless purchase and ownership experience. Collaborate with delivery, retail, charging, and service teams to provide holistic support.

• Absorb product and brand knowledge to bring the experience to life for the community. Share trends and insights to improve the customer experience. Listen actively to understand each customer’s needs and deliver a tailored brand experience.

• Support the introduction of innovative products by simplifying complex ideas into clear, engaging communication. Participate in virtual and in-person tours as assigned. Think strategically, interpret analytics, and track progress using reporting tools and dashboards.

• Leverage CRM tools to enhance the customer experience. Travel may be required for training purposes. Additional tasks may be assigned as needed.

At a minimum, you’ll need:

• Fully vaccinated against the COVID-19 virus (proof required)

• Bilingual in French and English is preferred but not required

• 5+ years' experience in high volume customer service role preferred

• 3+ years' experience in account management or dedicated customer relationship management/sales role preferred

• 1-year experience in a call center environment helpful

• EV industry experience helpful

• Experience using CRM (ex. Salesforce)

• Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality

• Proven ability to multi-task and navigate multiple work streams and tools

• Excellent written and verbal language skills in English, bilingual a plus

• Ability to learn quickly, work in a fast-paced environment and adapt to changing timelines

• Requires nights/weekends as needed; based on customer needs and urgency

• Ability to travel up to 10% of the time for training purposes and to support event

**IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer/Veterans/Disabled

**Pay Details:** $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.