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Adecco is assisting a local client recruiting for Providers Call Center Representative opportunities in San Juan, PR. This is an excellent opportunity to join a winning culture and get your foot in the door with a company that offers onsite, bilingual customer service roles supporting the healthcare industry. If Providers Call Center Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative in clude but are not limited to:

• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

• Provides customer service support to providers through live chat, to give updates on their member’s eligibility status or claims status and validates state specific requirements for claims and benefits processing.

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

• Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Bilingual Spanish/English proficiency

What’s in this Customer Service Representative position for you?

• Pay: $ 13.00/hour.

• Shift: between 8:00 AM – 9:00 PM, Monday–Friday (8-hour shifts).

• Work Model: Onsite.

• Weekly paycheck.

• Dedicated Onboarding Specialist & Recruiter.

• Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Providers Call Center Representative position is being recruited for by one of our Centralized Delivery Team and not your local branch. For instant consideration for this position and other opportunities with Adecco, apply today!

**Pay Details:** $13.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance