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Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en\_US)

Job Summary:

We are seeking an enthusiastic and service-oriented Front of House Assistant General Manager (AGM) to help lead daily guest-facing operations at Snowshoe Thompsons, a high-volume, family-focused cafeteria located at Kirkwood’s Timber Creek base. Open for breakfast and lunch throughout the winter season, Snowshoe Thompsons serves hundreds of guests daily—including ski school families, beginners, and those enjoying Timber Creek’s accessible terrain.

This role is ideal for someone who thrives in a fast-paced, team-driven environment and takes pride in creating a warm, efficient, and well-organized dining experience. The FOH AGM will lead the day-to-day service flow, support a diverse team, and ensure every guest is welcomed, served, and satisfied.

Job Specifications:

+ Starting Wage: Starting at $25.00/hr

+ Employment Type: Winter Seasonal 2025/2026

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: Yes

_All employment at Vail Resorts is on an at-will basis, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law._ _New hires will be evaluated during their first 90 days of employment to assess performance, leadership, and business management skills. This evaluation period does not alter the at-will nature of employment, nor does completion of the evaluation period guarantee continued employment._

Job Responsibilities:

+ **Front of House Leadership**

+ _Oversee all FOH operations including cafeteria line service, beverage station, dining area, and bar service._

+ _Manage guest flow during peak periods, ensuring fast, friendly, and efficient service._

+ _Support daily opening and closing routines, including dining room setup, cleanliness checks, and POS preparation._

+ _Maintain cleanliness, organization, and safety of the dining room, condiment stations, and tray return areas._

+ **_Guest Experience & Service Quality_**

+ _Lead by example with a friendly, helpful, and solution-focused guest service approach._

+ _Respond to guest concerns or feedback professionally and in real-time, creating positive resolutions._

+ _Maintain a family-friendly dining atmosphere, paying special attention to the needs of beginners and families._

+ **Team Supervision & Development**

+ Support hiring, onboarding, and training of FOH staff including cashiers, bussers, food runners, and bar attendants.

+ Provide shift leadership and day-to-day support to a seasonal team.

+ Foster strong team communication and encourage a culture of accountability, hospitality, and professionalism.

+ Offer coaching, performance feedback, and recognition in partnership with the outlet’s General Manager.

+ **_Bar Oversight_**

+ _Supervise daily bar operations, including cleanliness, setup, and compliance with responsible alcohol service practices._

+ _Ensure bar inventory is tracked, rotated, and restocked appropriately._

+ _Maintain high standards of guest safety and team training around beverage service._

+ **_Operational Coordination_**

+ _Collaborate closely with the BOH team to ensure smooth food delivery and service efficiency._

+ _Help manage line flow, food handoff, and real-time adjustments during weather or resort-driven traffic spikes._

+ _Monitor FOH product par levels and communicate needs to the culinary team._

+ **_Sustainability & Clean Dining_**

+ _Support Kirkwood’s Commitment to Zero goals through staff training and best practices around waste and recycling._

+ _Ensure proper waste sorting and tray return systems are used and maintained throughout service._

+ _Assist in keeping all guest-facing areas clean, safe, and inviting._

Job Requirements:

+ 2–4 years of FOH leadership experience in high-volume, quick-service, or cafeteria-style environments

+ Strong communication, multitasking, and problem-solving skills

+ Demonstrated ability to lead teams through busy shifts with energy and positivity

+ Working knowledge of POS systems, bar operations, and basic food safety principles

+ Ability to work early mornings, weekends, holidays, and in winter mountain weather

+ ServSafe Manger Certification, TIPs, and RBS (or ability to obtain within 30 days of hire)

+ Physical ability to stand for extended periods and lift up to 50lbs

Preferred:

+ Experience in family-focused or resort-based food service

+ Confidence in supporting bar service and alcohol compliance

+ Friendly, approachable, and guest-first demeanor

+ Passion for outdoor adventure, skiing, or snowboarding is a plus!

The expected pay range is Starting at $25.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 510810_

_Reference Date: 08/14/2025_

_Job Code Function: General Management_