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Founded in 1938, Wilcox Medical Center is a not-for-profit medical center dedicated to providing the Kaua‘i community with accessible quality health care. The largest medical center on Kaua‘i, it is a state-of-the-art acute care facility with a full suite of services offering 30 specialties and programs, including cardiology, emergency, family practice, gastroenterology, health management, internal medicine, neurology, OB-GYN, oncology, orthopedics, pediatrics and urology. Its 18-bed emergency department serves as the island’s Primary Stroke Center. The medical center also has four birthing suites, seven intensive care beds and 20 same-day surgery beds. Wilcox is the first American College of Surgeons-verified Level III Trauma Center in the state of Hawai‘i. Wilcox is part of Hawai‘i Pacific Health, one of the state’s leading health care systems and a not-for-profit health care organization with medical centers, clinics, physicians and other caregivers working together to create a healthier Hawai‘i.

Information Technology (IT) implements, supports and maintains all systems at Hawai‘i Pacific Health facilities. The department encompasses the people, records and activities that process the data and information in the organization. The team provides support to users, and acts as the key liaison between the business community and vendors. It also codes, defines criteria, performs testing and debugging, and maintains programs in order to meet the informational needs of Hawai‘i Pacific Health’s numerous facilities and administrative offices. Our Desktop team is responsible for the installation, support, and maintenance of all staff personal/desktop computers connected to the Hawai‘i Pacific Health network.

As the Desktop Supervisor, you will oversee the day-to-day administrative, operational, and project management responsibilities of the Desktop team. You will be responsible for providing organizational as well as technical leadership for the group, developing and implementing specifications of computer systems, peripherals, and associated applications that support both clinical and non-clinical workflows, meet HPH security standards, and regulatory compliance. You will also be responsible for the overall analysis, design, testing, implementation, documentation, maintenance, and ongoing evaluation of the system’s use of information technology including Desktops, Laptops, Zero clients and Printers. We are looking for someone with outstanding organizational and communication skills and a commitment to creating a healthier Hawai‘i.

**Location:** Wilcox Medical Center

**Work Schedule:** Day - 8 Hours

**Work Type:** Full Time Regular

**FTE:** 1.000000

**Bargaining Unit:** Non-Bargaining

**Exempt:** Yes

**Req ID** 28025

**Pay Range:** 94,515 - 122,200 USD per year

**Category:** Management

**Minimum Qualifications:** Bachelor’s degree in Computer Science, Engineering, Business, Health Care or related field and/or equivalent combination of education, training and experience. Two (2) years of experience working with Windows OS desktop computers, fileservers, networks, and other information systems. Two (2) years of experience working with desktop software deployment tools and desktop management software. Two (2) years of experience with the deployment of desktop equipment and desktop support in a corporate IT environment. One (1) year of leadership experience with emphasis on training, development, and mentorship. Valid driver's license and abstract. Current Hawai‘i auto insurance.

**Preferred Qualifications:** Experience in troubleshooting and repair of hardware and software. Management or supervisory experience with emphasis on training, development, and mentorship.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.