• CTBids Quality Control Manager

    Caring Transitions (Lynnwood, WA)


    Job Description:

    Caring Transitions of Mill Creek, Everett & Snohomish helps seniors and families make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, and online auctions. We’re hiring an awesome part-time CTBids Quality Control Manager for work in Lynnwood, WA and the surrounding areas. If you want interesting, meaningful, hands-on part-time work….we would LOVE to talk to you about joining our team!

    Benefits:

    + Flexible scheduling with some work from home opportunities in this role (This is a hybrid position with some work from home opportunities and some REQUIRED work at our Lynnwood studio for shipping and operations)

    + Working with a fun-loving team that’s passionate about helping people

    + Hone your leadership skills

    + Make a difference in the lives of local families

    + Opportunity to grow in your role

    + Have direct contact with people in your community

    Roles and Responsibilities:

    + Manage all CT Bids functions

    + Ensure accuracy of auction items prior to “live” status

    + Manages team member lotting quality and communicates as needed

    + Create, Update and Launch Online Auctions

    + Delegate re-lotting as needed

    + Market Sales / All Email Campaigns through FranConnect system

    + Manages bidder questions / concerns

    + Takes escalation calls regarding CT Bids

    + Close live CTBids auctions, process payments, generate invoices and schedule pickup days/times

    + Conduct follow-up calls with buyers post auction

    + Manage Shipping & Operations for CTBids

    + Manages ShippingSaint order processing and reconciliation

    + Pull, pack and fulfil active shipping orders in ShippingSaint

    + Ensure shipping is delivered to UPS by Friday afternoon (delegates as needed)

    + Manages all payment collection for CT Bids / AR / Unpaid bidders

    + Maintain AnswerConnect Calls

    + Creates Sales Reports

    + Generates and sends team member reports

    + Coordinate and plan employee events

    + Follow best practices, health and safety requirements, and company guidelines.

    Qualifications & Skills:

    + Compassion and respect for clients and their families

    + Strong customer service and verbal communication skills required

    + Knowledge of cloud-based tools for time management, photo storage, et cetera.

    + Ability to complete tasks and work in fast-paced, changing environments

    + Willingness to work in cluttered and/or dirty environments. We provide work gloves, aprons, etc.

    + Detail oriented, excellent prioritization and organizational skills

    + Punctual and attentive to detail

    + Have transportation, and smartphone access for scheduling, timekeeping and project management

    + Age 18 years or older with valid driver’s license and reliable transportation

    + Must undergo a pre-employment background check

     

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