"Alerted.org

Donor Referral Center Trainer - Healthcare Call Center, Nights

Williamsville, NY

Healthcare Customer Service Representatives are encouraged to apply! This position is on-site located at our headquarters in Williamsville, NY.

ConnectLife helps people help others. As a federally designated, not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue, and blood donation. A career with ConnectLife, no matter what job you do, is an opportunity to make a difference in WNY through educating the community, inspiring donation, and connecting lives.

Job Summary:

Responsible for all Donor Referral Center staff’s departmental training, applicable clinical training, and other related trainings. Participate in the day-to-day activities of the Donor Referral Center, as needed.

Status :

Full Time

Pay:

Non-exempt

$26.00 per hour

+$2.00 Shift differential offered between 630pm-630am

Schedule :

6:30pm-2:30am with flexibility required

Weekends rotations and some holidays

Education Requirements:

+ High school diploma required.

+ Associate degree of higher preferred.

Experience:

+ Teaching or professional training experience preferred.

+ Clinical, medical office, or call center experience preferred.

+ Six months experience as a Referral Intake Coordinator and/or Donor Screening Specialist.

Knowledge, Skills, and Abilities:

+ Medical terminology, and/or medical record review preferred.

+ Proficiency in keyboarding, Microsoft Word, Excel, PowerPoint, Teams, and data entry preferred.

+ Must be able to remain professional in making decisions and handling confidential information.

+ Team oriented approach required with a strong philosophy of continuous quality improvement.

+ Must be able to coach, and mentor in collaborative team environment.

+ Must be adaptable to change, detail oriented, and highly organized with the ability to think critically and multi-task while maintaining focus and accuracy through interruptions.

+ Knowledge of data analysis and data management strongly preferred.

+ Experience with strategic goal setting and setting performance standards preferred.

+ Must be self-motivated and reliable with a professional appearance and demeanor.

Essential Job Functions:

+ Formulate, implement, and maintain a comprehensive training program that incorporates orientation, ongoing, remedial, and annual training for all designated new and current Donor Referral Center employees.

+ Identify training needs and development plans for teams and individuals. Effectively communicate these needs to the leadership team.

+ Regularly monitor and perform audits of Donor Referral Center procedures and personnel in order to ensure compliance with organization SOPM, FDA, NYSDOH, EBAA, and AATB standards.

+ Create and maintain all staff training files to ensure content meets all organizational and regulatory standards.

+ Establish, revise, and maintain all departmental work instructions and training tools, as necessary.

+ Collaborate in the creation and administration of competency tests and certifications for all staff to ensure the necessary level of skill and knowledge.

+ In partnership with the leadership, review reports, performance metrics, and other applicable data to help identify trends and areas for improvement. Provide remedial training to staff as needed.

+ Research and identify external training resources (lectures, workshops, webinars, etc.) that may be available for staff.

+ Act as a member of the Donor Referral Center intake, screening, or family approach team on a regular basis.

What We Offer

+ Health Insurance

+ Employer Sponsored Dental & Vision insurance

+ Employer Sponsored Life insurance

+ Paid vacation & sick time on an accrual basis beginning on day 1

+ 401(k) after one year of service with 3% employer contribution

+ Employee Referral Bonuses

+ Mileage Reimbursement

+ Pet insurance

+ And more!