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At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 2-3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work the rest of the time, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership:

+ Foster a culture of growth, development, and engagement to support employee and customer success

+ Provide feedback, identify development needs, and support continuous training for direct reports

+ Lead recruitment, onboarding, and ongoing talent development initiatives

Communication:

+ Communicate industry updates, departmental changes, and process improvements to the team

+ Collaborate with regional leadership and service line managers to align with company initiatives

+ Partner with global gateway teams on carrier selection and performance evaluation

Strategy:

+ Partner with pricing teams to drive volume growth and maximize profitability

+ Collaborate with branch leaders to resolve issues and improve processes

+ Conduct onsite visits to support branches and promote gateway service capabilities

Customer Service:

+ Build strong relationships with carriers, origin teams, and destination partners to support client success

+ Troubleshoot complex issues and design effective solutions

Operations:

+ Maintain an up-to-date database of core lanes, service-level pricing, and carrier schedules, ensuring alignment with gateway operations and lane-based carrier strategies

+ Mitigate operating expenses by actively managing resources against activity forecasts

+ Support route development, local and regional sales staff in tailoring optimal customer solutions throughout the region

+ Develop and manage reporting tools to track performance, prioritize tasks, and analyze efficiency using operational and financial data

+ Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers

+ Maintain and update best practices and SOPs while ensuring supervisors and operations staff have the tools, time, and support needed to effectively manage consolidations

QUALIFICATIONS

Required:

+ High School diploma or GED

+ Minimum 5 years of Global Forwarding Air Export or Air Gateway experience

+ Minimum 3 years of direct people management experience

Preferred:

+ Bachelor’s degree from an accredited college or university

+ Proven flexibility & adaptability to product and customer needs

+ Time management and organizational skills

+ Excellent written & verbal communication skills

+ Ability to work flexible hours as needed

+ High sense of urgency with the ability to work with ambiguity

+ Values a diverse and inclusive work environment

Disclaimer:

+ This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$83,800.00 - $130,500.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Paid time off (PTO)

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .