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CRM System Administrator & Reporting, Associate

**City:** Chicago

**State/Province:** IL

**Country:** United States

**Division:** Corporate

**Job ID:** 13809

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed.

We’re looking for an intermediate-level Customer Relationship Management (CRM) System Administrator & Reporting in our Sales Operations department responsible for creating, maintaining and training on reports and dashboards, based on the needs of the business and internal departments. Additionally, this role performs support functions for the CRM system, including, but not limited to, database maintenance, applying software updates and enhancements, adding users, and adjusting roles.

Our corporate headquarters is located in Chicago, IL. This role operates on a hybrid work model; employees spend three days working in the office and two days working remotely. We offer 401k plus vision, dental and medical benefits, as well as a paid holiday and PTO package.

Responsibilities:

+ Performs system administration maintenance activities and functions required to support Lawson's CRM system.

+ Ensures the accuracy and integrity of data within the CRM system, in support of Lawson’s management and reporting needs.

+ Performs system data audits to ensure the validation, integrity, completeness, and maintenance of Lawson's CRM data, reporting any issues to management.

+ Provides support and technical expertise to end-users, maintaining end-user accounts and access.

+ Reports, tracks, troubleshoots, and resolves software technical issues, working with CRM consultants and developers, as well as internal IT staff.

+ Monitors system activity.

+ Creates standard and ad hoc queries and reports, providing data summaries and analysis for use in strategic planning and decision-making.

+ Follows established procedures for updating, validating, and correcting CRM data, including the loading of data into the CRM system from external sources.

+ Researches and tests system upgrades and enhancements to ensure all software pieces are compatible with existing systems and that data integrity is maintained.

+ Prepares and maintains end-user documentation and training materials.

+ Provides recommendations for system improvements and performance enhancement.

+ Other duties as assigned.

Qualifications & Requirements:

+ Bachelor's degree or equivalent in information technology, computer science, business, or related field, plus 1 year of experience with database administration and analytics, or an equivalent combination of education and experience.

+ Advanced database administration knowledge experience (experience with Sugar products highly desired)

+ Deep understanding of CRM best practices and administrative concepts including managing permissions and advanced troubleshooting skills

+ Strong understanding of enterprise software and implementation/projects, with experience in QA testing of new software and bug reporting.

+ Excellent written and verbal communication skills, with the ability to create training and present reference materials in a clear way to all levels of the organization.

+ Comfortable leading discussions with all levels of the organization.

+ Ability to recognize, anticipate, plan and adapt to changing requirements.

+ Ability to advocate for system use to internal customers.

Our salary range for this role is $58,100 - $69,700 including a full benefits package.

Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.