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Program Manager

General Information

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City

Reno

State/Province

Nevada

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Wednesday, August 20, 2025

Working time

Full-time

Ref#

20036378

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

65,700

Annual Base Salary Maximum

131,400

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Description:

We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations Team with Xerox. We are looking for a professional with experience in a customer-facing role and possess excellent written and verbal communications skills that are essential to effectively perform this position.

Overview:

As part of the Delivery Operations Team this role is aligned with either single or multiple client accounts. This role provides a key support function for our clients by providing program leadership and project execution on client engagements; effectively and regularly communicating project and program results to internal and external executives, clients and partners.

The MPS Program Manager leads the daily on-site work functions for service delivery, identifies and solves issues and conflicts; proactively manages changes in project deliverables, identifies potential out of scope activities, devises contingency plans when required and creates recommendations to be used on future service delivery enhancements.

The objective of the position is to drive superior customer service through participation and coordination, with the on-site and account teams to meet the contracted service levels.

Duties, Roles and Responsibilities:

Operations support:

+ Responsible for the overall delivery of contracted services at client sites\Serve as the primary customer contact for equipment support and service, escalation and ticket management\Attend operations staff and/or/client meetings and act as an operations focal point for the client account\Implement and maintain an Asset and Consumable Management Program

+ Implements and supports Value Assurance Process at client site

+ Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA).

+ Ensures proper staffing levels to guarantee delivery of SOWs/SOPs

+ Supports AA/On Site personnel and Xerox contracted workforce

+ Does not perform managerial HRM tasks (PEP, MIP, Hiring, PIP)

Communications:

+ Ensures day to day interface with account key contacts.

+ Works closely with immediate manager sharing information and following-up with account activity.

+ Coordinates and leads internal and external site team meetings.

+ Participates in internal and external account reviews

+ Measures customer satisfaction through surveys or tools.

Billing and expense management:

+ Performs timely submission of billing requirements with all associated reporting.

+ Supply/Inventory management.

+ Tracks and reports on key account activity to ensure proper billing.

Essential Functions:

+ Use of Computer: Email, MS Word, Excel, PowerPoint

+ Problem resolution and escalation

+ Excellent verbal and written communications

+ Use of organizational and time management skills to facilitate client deliverables

+ Ability to manage multiple tasks

+ Working knowledge of electronic repositories (creation, file retrieval, security)

+ Interpersonal skills and technical understanding sufficient to facilitate communication between clients, stakeholders, specialists and non

+ technical users (internal or external).

Schedule:

+ 8:00 AM to 5:00 PM (Mondays to Fridays) Fixed weekends Off!

Benefits We Offer:

+ Competitive compensation

+ Comprehensive benefits offerings (including medical, dental, vision, life insurance)

+ Retirement Plan – 401k

+ Paid holidays, personal choice days, and paid time off

+ A culture that offers flexibility and a healthy work-life balance

+ Working Environment:

+ Works in normal office conditions, Occasional work in assembly process areas, occasional work in mechanical model shop, and occasional external customer interface.

With Our Technology, Build Your Future at Xerox. Apply Now!

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.