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Lead Recreation Leader - Customer Service

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Lead Recreation Leader - Customer Service

Salary

$18.25 - $19.25 Hourly

Location

West Sacramento, CA

Job Type

Temp/Temp II

Job Number

2025-00094

Department

PARKS & RECREATION

Division

PARKS/RECREATION-REC CENTER

Opening Date

08/21/2025

Closing Date

9/21/2025 11:59 PM Pacific

Bargaining Unit

TEMP

+ Description

+ Benefits

+ Questions

Are you interested in a rewarding position located in a vibrant riverfront community? West Sacramento is centrally located in Northern California and recognized as a leader in the region and a growing center of commerce and development. The West Sacramento Parks and Recreation Department consists of four separate functions: a Parks Division, Recreation Division, Early Learning Services and Tree Program. This is an excellent opportunity to work with a dynamic and innovative team that is committed to the Department mission of “Parks Make Life Better”. The West Sacramento Recreation Center is seeking an enthusiastic and dedicated Customer Service Lead Recreation Leader to ensure exceptional customer service and support recreation programs for the City of West Sacramento.

The ideal candidate will have excellent organizational and communication skills, and commitment to high-quality customer service within a Parks & Recreation or similar community-focused setting. They should thrive in a dynamic environment, possess a problem-solving mindset, and be skilled at building positive relationships with participants, staff, and the public.

Preference will be given to candidates who demonstrate the following:

• Customer Service Excellence: Proven experience in customer service roles, ideally within community services or recreation, demonstrating the ability to handle inquiries and resolve issues professionally and empathetically.

• Registration Systems: Proficiency in recreation management software, such as Sportsman or similar platforms, and experience handling registration and payment processing.

• Resourceful Problem Solving: Capacity to address customer concerns and provide creative solutions when applicable.

DEFINITION: The Lead Recreation Leader is responsible for the overall operations of a recreation facility or major program and its assigned extra help employees and volunteers.

SUPERVISION RECEIVED AND EXERCISED: Receives general direction from the Recreation Supervisor I/II or designee. Exercises supervision of assigned extra help employees and volunteers.

CLASS CHARACTERISTICS: This is a part time, extra help position in the Parks & Recreation Department. The Lead Recreation Leader is distinguished from the Senior Recreation Leader by the performance of more complex and difficult tasks requiring greater independence and judgment in completing assigned programs, projects or activities.

• Oversees all aspects of a recreation facility or major recreation program.

• Assists in the planning, organization, marketing and evaluation of a variety of youth and/or adult oriented activities and events.

• Trains and supervises assigned extra help employees and volunteers.Directs staff regarding daily maintenance duties and facility set-up/breakdown.

• Reports maintenance needs to his/her supervisor; assists with department computer registration program.

• Collects and reviews timesheets of assigned temporary employees prior to review and approval by his/her supervisor.

• Utilizes the Facility Use Calendar to schedule facilities for use.

• Promotes and markets programs using current technology and practices.

• Completes written reports and records as required.

• Performs a variety of clerical/administrative work as necessitated by the assignment.

• Organizes and monitors equipment and inventory of assigned facility or program.

• Greets the public and answers or directs them to appropriate office personnel as necessary.

• Performs other related duties and responsibilities as assigned.

Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be:

Education: High school diploma or equivalent; a minimum of twenty (20) semester units of related college education preferred.

Experience: Two (2) years of increasingly responsible related experience. Supervisory experience preferred.

LICENSES AND CERTIFICATES: Possession of a valid California driver's license; and current Cardiopulmonary Resuscitation (CPR) and Multi-Media and/or Standard First Aid certificates prior to placement at worksite. Depending upon assignment, may be required to obtain a Class "B" California driver's license within thirty (30) days of employment.

WORKING CONDITIONS: May be required to attend off-hour meetings. Incumbent may be exposed to weather conditions while performing some duties outdoors. Prior to placement at the worksite, the employee must positively pass a fingerprint check and drug screen.

PHYSICAL DEMANDS: Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist and reach while performing office duties; lift light weights. Manual dexterity to use standard office equipment and supplies and to manipulate both single sheets of paper and large document holders (binders, manuals, etc.); vision to read handwritten and printed materials and a computer screen; hearing and speech to communicate in person and by telephone; may supervise children and be required to kneel, sit in low chairs, or sit on floor for prolonged periods; must be able to sustain posture in a seated position for prolonged periods of time.

ENVIRONMENTAL ELEMENTS: Work in an office or field environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may be exposed to inclement weather conditions if working in a field environment. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department guidelines, policies and procedures.

An applicant who qualifies for veterans’ preference and successfully places on an eligibility list for initial entrance into employment with the city shall be advanced one rank on the final eligibility list. Where there are five (5) or less qualified applicants, no veterans’ preference shall apply and all applicants shall be placed on the certification list forwarded to the departments for hiring consideration. The exercise of veterans’ preference shall be exhausted upon appointment to a regular position from an eligibility list.

An official City of West Sacramento application form must be filled out, in its entirety. It is the applicant's responsibility to explain their qualifications fully and clearly. In addition, applicants must submit a resume and complete the required supplemental questionnaire (if applicable). Incomplete information on the application, resume and/or supplemental questionnaire may be cause for disqualification. Application packages will be reviewed and screened for qualifications. Additional screening criteria will be developed based on the supplemental questionnaire (if applicable).

Extra Help positions with the City of West Sacramento are designated Tier I or Tier II extra help employees. Those hired as Tier I extra help employees must work less than 1,000 hours in a fiscal year and are not eligible for any City provided benefits, other than those required by law.

Those hired as Tier II extra help employees are scheduled to work beyond 1,000 hours in a fiscal year, but not more than 1,500 hours. Tier II extra help employees receive pro-rated vacation, sick leave, and holiday benefits and are enrolled in the city's CalPERS retirement plan.

The City does not participate in full Social Security, but does participate in Medicare. Extra help positions are considered "at will" positions.

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Employer

City of West Sacramento

Address

1110 West Capitol Ave 3rd Floor West Sacramento, California, 95691

Phone

(916) 617-4567

Website

http://www.cityofwestsacramento.org

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