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• Field Services Support Representative

**Location:** Lake Charles, LA and surrounding area **Department:** Field Services **Reports To:** Field Technology Service Manager **Travel:** Extensive daily travel; occasional overnight travel

• Position Summary

The Field Services Support Representative is an entry-level technician responsible for servicing, repairing, and supporting a variety of company products. This role focuses on installation, preventative maintenance, basic networking, and routine service for small printers and low-end segment devices. Operating within a defined geographic territory, the representative ensures high-quality service delivery and customer satisfaction while developing foundational technical and customer service skills.

• Key Responsibilities Technical Service

Perform diagnostics, installations, removals, retrofits, and repairs on assigned equipment

Conduct basic connected installations, including IP setup, driver downloads, and customer training on standalone and networked devices

Troubleshoot and replace equipment components as needed

Demonstrate digital competencies aligned with assigned products and role level

Complete technical training on new technologies as assigned

Territory Support

Manage assigned territory, inventory, and customer relationships

Execute call handling and territory management procedures

Support colleagues during vacation or training coverage

Collaborate with sales partners to identify upgrade opportunities and generate leads

Maintain accurate car stock and parts inventory

Invoice for services outside contractual obligations

Customer Engagement

Interact with customers to assess service needs and ensure satisfaction

Exhibit professional appearance and demeanor at all times

Build and maintain productive relationships with internal teams and external clients

Administrative Compliance

Complete all required administrative tasks accurately and on time

Comply with company policies and procedures

Escalate issues appropriately and in a timely manner

Contribute to overall team success through collaboration and reliability

• Qualifications

Requirement Details

Education High school diploma required; coursework in computers, electronics, mechanics, or networking preferred

Experience Entry-level; prior exposure to technical or customer service environments is a plus

Driver’s License Valid state license and minimum auto insurance coverage per company policy

• Skills & Attributes

Basic knowledge of electro-mechanical devices, electrical circuitry, and networking

Logical troubleshooting approach using available tools and resources

Strong interpersonal, verbal, written, and phone communication skills

Excellent customer service and follow-up capabilities

Ability to read and comprehend technical manuals and documentation

Proficient with mobile technology and operating systems

Able to follow guidelines and resolve equipment issues independently

• Physical & Environmental Demands

Daily travel between customer sites in varied weather conditions; occasional outdoor work

Frequent lifting (up to 50 lbs), pushing equipment (up to 400 lbs), and use of hand tools

Regular stooping, bending, squatting, laying, and kneeling to service equipment

Exposure to minor cuts, burns, solvents, and cleaners

May require shift work, overtime, and on-call availability

Periodic stress due to service volume and customer interactions

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.