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Senior Field Representative – Support CIP Position Summary

The Senior Field Representative serves as a product and solutions specialist, delivering expert-level service, training, and consultative support across Ricoh’s business support offerings. Operating independently, this role combines technical mastery with customer engagement and process improvement, contributing to both operational excellence and business growth.

• Key Responsibilities Technical Expertise

Deliver advanced solution services including configuration, installation, troubleshooting, networking, and maintenance of Ricoh products

Perform full-spectrum product repairs, workflow assessments, and customer training

Share insights and solutions to improve operational methods and service delivery

Assemble, adjust, and maintain equipment per specifications and documentation

Act as a go-to resource for peers requiring advanced technical support

Customer Engagement

Build and maintain professional relationships with customers and Ricoh personnel

Promote Ricoh’s support offerings and proactively manage customer needs

Identify opportunities to increase equipment utilization and service adoption

Territory & Workload Management

Independently manage schedule, service calls, and workload across assigned territory

Execute call handling and workload management procedures with precision

Support solution-based scheduling and time management for team initiatives

Administrative & Compliance

Complete all required logs, reports, and documentation accurately and on time

Maintain assigned inventory (car stock or on-site) with precision

Comply with company policies and assist others in doing the same

Accurately record time and activity using Ricoh’s tracking systems

Performance & Results

Meet or exceed productivity benchmarks aligned with experience and workload

Actively participate in Ricoh Extra Value programs (e.g., CS212) and bill accordingly

Perform additional duties as assigned

• Qualifications

Requirement Details

Education High school diploma required; coursework in computers, electronics, mechanics, networking, and printing software preferred

Certification Must meet Ricoh’s certification standards for the assigned role (link)

Driver’s License Valid state license and minimum auto insurance coverage per Ricoh policy

• Skills & Attributes

Goal-oriented, self-motivated, and committed to continuous development

Strong organizational, interpersonal, and verbal communication skills

Skilled in identifying problems, developing solutions, and improving processes

Proficient in Microsoft Office and mobile technology applications

Able to handle confidential information with discretion

Effective multitasking and prioritization under pressure

• Physical & Environmental Demands

Extensive daily travel between customer sites; occasional overnight travel

Frequent lifting (up to 50 lbs), pushing equipment (up to 400 lbs), and use of ladders

Regular bending, kneeling, and fine motor work with hand tools and testing equipment

Exposure to varied weather conditions and occasional outdoor work

May require shift work, overtime, and on-call availability

Periodic stress due to service volume, deadlines, and customer interactions

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.