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Field Specialist I – Advanced CIP

**Certification:** Must meet Ricoh’s Technology Services Training Role Inventory and Certification Program requirements

• Role Overview

The Field Specialist I – Advanced CIP is a high-impact technical role requiring advanced troubleshooting, consultative support, and strategic problem-solving across Ricoh’s product and service portfolio. This position operates independently, delivering expert-level service, driving customer satisfaction, and contributing to business growth through proactive solutioning and relationship management.

• Core Responsibilities Technical Expertise

Configure, install, network, and maintain Ricoh hardware and software solutions

Resolve complex and recurring technical issues with minimal supervision

Lead technical knowledge-sharing and mentor peers in advanced service practices

Identify and pursue opportunities to increase product utilization and customer value

Maintain and adjust equipment per specifications and documentation

Customer Engagement

Anticipate customer needs and deliver consultative support across solution areas

Promote Ricoh’s service offerings and ensure high levels of customer satisfaction

Build and sustain professional relationships with clients and internal teams

Provide training and workflow optimization to enhance customer operations

Territory & Workload Management

Independently manage schedule, service calls, and workload priorities

Execute call handling and field service protocols with precision

Maintain accurate inventory (car stock or on-site) and assist others as needed

Administrative & Compliance

Complete all required logs, reports, and documentation accurately and on time

Track time and activity using Ricoh’s systems

Comply with company policies and support others in doing the same

Participate in Ricoh Extra Value programs and bill accordingly

• Qualifications

Requirement Details

Education High school diploma required; coursework in computers, electronics, or networking preferred

Certifications Must meet Ricoh’s role-specific certification requirements (link)

Driver’s License Valid state license and minimum auto insurance coverage per Ricoh policy

• Skills & Attributes

Technically adept with strong diagnostic and problem-solving capabilities

Skilled in Microsoft Office and mobile technology applications

Exceptional multitasking, prioritization, and time management skills

Professional, composed, and effective in high-pressure situations

Strong interpersonal and communication skills; able to resolve conflict constructively

Committed to continuous learning and development—for self and others

• Physical & Environmental Demands

Daily travel between customer sites; occasional overnight travel

May require lifting up to 50 lbs and moving equipment up to 400 lbs on wheels

Frequent bending, kneeling, and ladder use to access equipment

Exposure to varied weather conditions and occasional outdoor work

May include shift work, overtime, and on-call responsibilities

Periodic stress due to deadlines, service volume, and customer interactions

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.