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Working closely with leadership, you will contribute to workforce planning, recruitment, coaching, quality assurance, scheduling, and performance management. You will ensure adherence to departmental and company SOPs and SLAs, while also playing a vital role in shaping and implementing new operational procedures.

As the Warehouse Supervisor, Customer Support you will serve as a primary escalation point for customers, team members, and cross-functional departments. Acting as both a customer and employee advocate, you will resolve issues with a focus on maximizing customer satisfaction and operational efficiency. Ready to take the next step? Apply now!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Talent Management:

+ Monitor and evaluate employee attendance, performance metrics, and service quality

+ Regularly assess and communicate individual and team performance, set clear goals, and provide ongoing coaching and feedback to support development and success

+ Ensure team members receive comprehensive training and access to the necessary tools and resources to successfully fulfill their roles

+ Contribute to staffing decisions, workforce forecasting, and compensation planning through thoughtful analysis and recommendations

+ Support the creation and enhancement of quality assurance programs, performance metrics, and employee recognition initiatives

+ Effectively manage conflict and lead challenging conversations with professionalism, empathy, and diplomacy

+ Foster a positive, inclusive team culture by motivating employees and leading by example

Operational/Team Management:

+ Work with leadership to ensure proper phone, email, and chat coverage and even workloads for team members

+ Develop and adhere to department and company SOPs, including creating training materials

+ Handle customer inquiries and escalations via phone, email, and chat with speed and professionalism

+ Resolve complex customer and load issues, escalating systemic problems to the appropriate teams as needed

+ Leverage data and reporting to monitor service performance, ensure daily SLA compliance, and drive continuous improvement aligned with company and customer expectations

QUALIFICATIONS

Required:

+ High School diploma or GED

+ Minimum 2 years of customer facing experience

+ Minimum 3-5 years of warehousing and transportation experience

+ Minimum 1 year of people leadership experience

+ Excellent customer service, communication, and interpersonal skills

+ Proven leadership skills

Preferred:

+ Bachelor’s degree from an accredited college or university

+ Proficient in Microsoft Office Suite of programs

+ Ability to multi-task and demonstrate attention to detail and accuracy

+ Prior project management experience

+ Ability to adapt quickly to change

+ Values a diverse and inclusive work environment

Disclaimer:

+ This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$52,000.00 - $81,200.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Paid time off (PTO)

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .