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• Join Our Team! Intake Coordinator-Part-Time

Schedule: Monday–Friday, 4:30 PM–9:30 PM (25 hours/week)

Pay Rate: $20 – $25 per hour

Reports To: Adult Education Manager

Status: Temporary, Part-Time (position ends when full-time team member returns from family leave)

About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service settlement house that serves the diverse neighborhoods of Queens. Through over 50 programs, we provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. At QCH, we embrace diversity, promote equity, and foster belonging—because we believe everyone deserves the opportunity to thrive.

Position Summary

The Intake Coordinator will be the welcoming face of our evening Adult Education programs, helping participants navigate registration, testing, and intake processes while ensuring smooth behind-the-scenes operations. This role requires strong organizational and communication skills, as well as the ability to work in a dynamic, multilingual environment.

Key Responsibilities

+ Manage outreach, intake, registration, and data entry for evening classes.

+ Support program promotion through community outreach and social media.

+ Maintain accurate participant data in ASISTS and internal databases.

+ Assist with testing, placement, and enrollment processes.

+ Respond to inquiries via phone, email, social media, and walk-ins.

+ Provide interpretation and translation support (Spanish or Russian preferred).

+ Organize student files (digital and physical).

+ Track attendance and assist with reporting.

+ Participate in staff meetings, trainings, and development opportunities.

+ Support audit preparation and funder visits.

+ Perform other duties as needed to ensure program success.

Qualifications

+ Associate’s degree preferred (or high school diploma with some college coursework). Foreign degrees welcome.

+ Minimum 3 years of experience working with adults or in an educational setting; customer service experience a plus.

+ Strong interpersonal, communication, and organizational skills.

+ Ability to handle sensitive information with discretion.

+ Understanding of the needs of immigrant and adult learners.

+ Proficiency in MS Office, email, and databases (ASISTS or Salesforce preferred).

+ Bilingual in English/Spanish or English/Russian required.

+ Flexible availability for evening hours, with occasional daytime or weekend work.

Why Join Us?

At QCH, you’ll be part of a mission-driven team committed to supporting immigrant families and lifelong learning. We foster a collaborative and inclusive work environment where staff are encouraged to grow and develop.

Employee Benefits (if hired into a regular role at QCH):

+ 403(b) retirement plan with employer contribution.

+ Professional development and career advancement opportunities.

(Please note: This Intake Coordinator role is temporary and part-time; eligibility for benefits may vary.)

How to Apply

Interested applicants should submit a resume and cover letter via the QCH Careers Page.

Queens Community House is an equal opportunity employer. We value diversity and encourage applicants from underrepresented backgrounds to apply.

Leave benefit to ensure our team members receive full pay during their approved leave**.