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Position Information

Functional TitleSection Manager, Integrated Security & Protective Services

Recruitment Category TypeStandard

Functional CategoryPolice & Homeland Security

GradeGS.16

FLSA StatusExempt

Requisition Number26-0032

Number of Vacancies1

Job LevelSection Manager

Job CodeN/A

Job Description Summary

Organization NamePolice & Homeland Security

Reports toDivision Manager - Chief of Police

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

M-F

9am-5:30pm

Position LocationLaurel

Position Summary Information

General Summary

NOTE : This opportunity is open to current WSSC Water employees only.

TheSection Manager, Integrated Security & Protective Servicesis responsible for leading 24×7×365 operations that support security monitoring, incident response coordination, and protection of staff and infrastructure across the organization. This includesmanaging the Integrated Security Operations Center ( ISOC ), which oversees CCTV surveillance, radio dispatch, access control, and situational awareness systems. The role also includes oversight of emergency response coordination, non-sworn security staff, and management of major security service contracts.This position ensures the continuous operation, improvement, and resilience of security systems and protective services, contributing to the organization’s overall security and business continuity posture.

Essential Functions

+ Supervises employees and contractors including selecting or recommending selection, training, assigning and evaluating work, performance evaluations, counseling, disciplinary actions, and/or termination or recommending termination;

+ Leads and managse the daily operations of the 24×7×365 ISOC ensuring effective monitoring of CCTV , access control, and radio dispatch systems

+ Manages major security service contracts

+ Develops, implements, and maintains response protocols, procedures, and plans for security operations and emergency calls for service

+ Manages access control systems, CCTV monitoring and recording and dispatch procedures for law enforcement and protective services staff

+ Develops budgets and oversee fiscal expenditures

+ Oversees operational maps, templates, training materials, and forms to standardize and support ISOC functions

+ Supervises and trains ISOC personnel in the use of critical systems, response plans, and situational protocols

+ Responds to emergency incidents after hours and in adverse weather conditions, supporting organizational resilience and business operations

+ Leads or contributes, in partnership with the IT Department, the purchase, installation, repair, and upgrade of electronic security and systems assuring that systems meet the regulatory and operational responsibilities of the WSSC Water Police Department and WSSC Water Office of Emergency Management

+ Coordinates with internal departments and external vendors for infrastructure support (e.g., electrical, telecom, network, data storage, software and communications)

+ Conducts site walk-throughs, inspections, and reviews of security layouts to ensure systems meet organizational needs

+ Leads or contributes to vendor selection process, contract management, quote and invoice review, and budget tracking for both electronic systems and private security services

+ Supports coordination with law enforcement and emergency management for planned and unplanned security events, ensuring integration with broader incident response efforts

+ Advises the Chief of Police on physical security, risk assessments, and security system performance

Other Functions

+ Recommends upgrades and emerging technologies to improve security operations and situational awareness

+ Manages system resilience and disaster recovery, including software and hardware backups

+ Reviews contractor performance, billing, and compliance with service-level expectations

+ Develops and maintains operational and training procedures for access control, patrol activities, and visitor management

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

+ In-depth knowledge of physical security principles, emergency response protocols, and Security Operations Center management practices

+ Strong experience in security technologies, including CCTV , access control, and system integration

+ Ability to respond calmly and effectively in high-stress, emergency situations

+ Familiarity with the water/wastewater industry and its unique security challenges preferred

+ Understanding of emergency response frameworks and incident command systems

+ Ability to lead cross-functional teams, manage vendors and contractors, and work collaboratively with diverse stakeholders

+ Drive to various utility facilities and field sites to support WSSC Water operations and inspections

+ Proficiency in Microsoft Office Suite and security system software

+ Strong organizational, analytical, communication, and project management skills

+ Proven ability to manage and track budgets and expenditures

+ Ability to manage multiple priorities, projects, and teams across dispersed locations

Minimum Education, Experience Requirements

+ Bachelor’s degree and 5+ years’ work experience in a Security Operations Center or Emergency Operations Center

OR

+ High school diploma (or equivalent) and 9 years’ work experience in a Security Operations Center or Emergency Operations Center

Additional Requirements

+ Must possess a valid driver’s license with no more than 4 points

+ Ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer

+ Completion of WSSC Water safety training and financial disclosure requirements within 30 days of employment, and annually thereafter

+ Designated as essential/emergency personnel and must report to work during declared emergencies or as directed

+ Must pass an enhanced criminal background check

Preferences

+ Experience operating in high-tempo environments such as SOCs, Emergency Management Centers, or Fusion Centers

+ Prior experience as a first responder (e.g., EMT , firefighter, police officer, public safety dispatcher)

+ Certification through ASIS International (e.g., APP , CPP , PSP )

+ Experience managing access control systems, visitor management platforms, and video surveillance systems

+ Familiarity with video review techniques and forensic analysis of security footage

Salary$108,056 - $183,987

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date09/12/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

This opportunity is open to current WSSC Water employees only.

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application