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UPMC's Bayfront Digestive Disease office is currently seeking a detail-oriented and dependable Office Assistant II to join our fast-paced, patient-focused team. This role works closely with six other office assistants and is responsible for scheduling office visits, scanning documents, managing incoming faxes, and answering a high-volume phone line. Candidates with prior medical office experience and Epic knowledge are preferred, though we welcome applicants eager to learn and grow. The ideal candidate is a strong team player and multi-tasker with excellent customer service skills and a solid attendance record. If you're ready to contribute to a collaborative and caring environment, we encourage you to apply today.

This position will work Monday through Friday between the hours of 8:15am and 4:45pm. No holidays, evenings or weekends are required.

_Title and starting pay rate of this position may vary based on years of experience._

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Prepare patient charts for upcoming appointments.

+ Completes necessary paperwork such as encounter forms and referrals.

+ Use computer system to generate information necessary for billing.

+ Maintain a clean, orderly waiting area including beverage area and reading materials.

+ Answer questions regarding patient appointments and testing.

+ Greet and register patients in a polite, prompt, helpful manner.

+ Provide any necessary instructions/directions.

+ Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Assist with inpatient billing process.

+ Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

+ Process medical records release requests.

+ Identify stock levels of office supplies and assist with ordering/inventory management.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Answer telephone, screens calls, takes messages and provides information in a courteous manner.

+ Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ Schedule, coordinate and reschedule patient appointments.

+ Relay necessary messages to staff and providers.

+ High school diploma or GED

+ Three years of work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred. Word processing and computer experience required. **Licensure, Certifications, and Clearances:**

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran