• Director of Customer Success

    Robert Half Finance & Accounting (Phoenix, AZ)


    Description

    We are partnering with a dynamic consumer services organization looking for an experienced and dynamic Director of Customer Success to lead their centralized customer support operations in Phoenix, Arizona. This role is integral to ensuring customer satisfaction and retention across multiple storefront locations. The ideal candidate will have a strong sales mindset, exceptional leadership abilities, and the technical acumen to optimize systems and workflows as the company scales rapidly.

    Responsibilities:

    • Lead and expand a centralized customer success team that supports multiple storefronts across various regions.

    • Recruit, train, and manage a growing team to ensure consistent delivery of excellent customer support services.

    • Oversee key operational areas including customer onboarding, billing, reservations, and escalated support.

    • Foster a collaborative and positive team culture that prioritizes growth, psychological safety, and high performance.

    • Streamline and document workflows to enhance efficiency and reduce complexity in daily operations.

    • Develop and implement training programs to scale team capabilities effectively.

    • Collaborate with marketing and operations teams to ensure alignment and improve customer engagement strategies.

    • Monitor team performance and customer satisfaction metrics to identify areas for improvement.

    Requirements

    • At least 3 years of leadership experience in a call center or customer success environment.

    • Minimum of 5 years of sales experience, ideally within the consumer services sector.

    • Strong expertise in Google Workspace or Microsoft Office Suite, with knowledge of Power BI as a bonus.

    • Excellent organizational, interpersonal, and communication skills.

    • Demonstrated ability to thrive in a fast-paced, high-growth environment.

    • Alignment with a customer-focused, high-integrity, and people-first workplace culture.

    • Proven ability to manage evolving priorities and drive results in dynamic situations.

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .