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Operations Computer Specialist

About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union. We are actively involved with the Rochester community and we support many foundations, charities and organizations.

Location Metro

Description

The Operations Computer Specialist position salary range is $23.00-$25.00 per hour.

The Operations Department ensures timely and accurate processing of all system functions. The Operations Computer Specialist processes and posts all electronic funds transfer (EFT) transactions as well as resolve any outstanding EFT (ACH/ATM)issues/items.

The staff will also ensure that all daily, weekly, monthly, and annual departmental processes are completed accurately and on schedule. In addition, the staff is responsible for tracking and resolving member issues with regard to electronic payments, share drafts, stop payments, and direct deposits.

Essential Functions & Responsibilities:>Retrieves, posts, and balances ACH Files, including all exceptions and returns.>Tracks, researches, and resolves member disputes regarding ACHs, ATMs, and Share Drafttransactions.>Processes all ACH and Share Draft Stop Payment forms. Performs maintenance to the systemon a weekly basis where expired stops are deleted from the system.>Retrieves, posts, and processes all Share Draft Files.>Retrieves all Debit Card Files from PSCU. Runs files against the system to ensure that allrejected items are posted correctly to our Members’ accounts. Completes Ticking reports.>Run the OFAC program for ACH Files and Corporate Checks. Once completed, compareagainst the program. Check OFAC daily.>Processes and downloads reports for deposited items that have been returned through SharedBranching. Processes Share Branch adjustments.>Acts as a resource to all other staff for any operational needs. Pursues and provides answers asrequested.>Processes all posting exceptions for Share Drafts.>Balances the Fed Deposit on a daily basis.>Researches requests including statement copies, check copies, subpoenas, income verifications,and Social Security Administration requests.>Imports Share Draft images after processing.>Maintains the OnBase optical storage system. This includes reports and files and making sureaccess to these files is available for those who need it. This also includes scanning signaturecards, driver’s licenses for Member identification purposes, legal documents, and updating thesystem with check images.>Manages daily notices.>Verify new VISA credit cards. Check credit card funding reports and work account upgradesfor VISAs.>Manage VISA reports, ordering, and maintenances.>Manage VISA Debit card Dispute Process. Issues provisional credits and communication withMembers and PSCU.>Works on security queues to ensure VISA plastics are being sent to Members.>Processes IRA paperwork, received from the branches and other financial institutions. ReportsFair Market Value, all withdrawals, all contributions, and any maintenances to Ascensus.Distributes periodic payments, to qualifying members, on a monthly, semi-annually, quarterly orannual basis as requested.>Runs the Data Tracking Report on a daily basis to verify any member address changes andensures that Ascensus is notified if the member has an IRA.>Create and update procedures for the Portal.>Maintain the Deceased Member log. Send out Estate letter to designated beneficiary, jointowner or Executor. Communicate with other departments to ensure that they handle their portionof the accounts/loans.>Review and approve assigned invoices.>Reporting of all 1099-int, 1098-int, 1099-C taxable amounts to the IRS on an annual basis.>Process closed account forms and notifies all vendors.>Works on resolving system issues by opening cases to pursue resolution.>Processes Aires File uploads.>Handles all Escheat processing, mailings, and publishing, and sends funds to NYS.>Develops DocuSign forms and imports to OnBase.>Handles research requests.>Processes S11 reporting and charges fees.>Processes NYS Tax Match report.>Performs Month End, Quarter End and Year End processes.>Creates various EOM reports.>Performs other job related duties as assigned.

Position Requirements

Knowledge and Skills:Experience- One year to three years of similar or related experience.

Education- (1) A two-year college degree, or (2) completion of a specialized certification or licensing,or (3) completion of specialized training courses conducted by vendors, or (4) job-specificskills acquired through an apprenticeship program.

Interpersonal Skills- Courtesy, tact, and diplomacy are essential elements of the job. The work involves personal contact with others inside and outside of our organization, generally regarding routinematters for purposes of giving or obtaining information which may require some discussion.

Other Skills- Functional IT abilities, including PC hardware and software. Also Word (Intermediate), Excel (Intermediate), OnBase. Superior problem solving and deep research skills required.

Category Operations

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.