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Billing Analyst

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Billing Analyst

Salary

$19.02 - $23.78 Hourly

Location

315 W. Texas Avenue. Baytown, TX

Job Type

Full Time

Job Number

25-00155

Department

FINANCE

Opening Date

08/22/2025

+ Description

+ Benefits

+ Questions

Job Summary

Join the City of Baytown as a Utility Billing Analyst and help ensure accurate billing and exceptional service for our water and wastewater customers. In this role, you’ll process and reconcile utility accounts, investigate discrepancies, and provide support to both residents and internal teams. If you’re detail-oriented, tech-savvy, and ready to make an impact in your community, apply today!

The Billing Analyst performs high-level data coordination and analysis functions to support the department’s overall mission – timely and accurate management of the Utility Billing database. Audits billing records for accuracy and completeness. Makes decisions as to adequacy and correctness of information and ensures that proper procedures are followed to prevent abuse or misuse. Assists in development and updating Utility Billing water and sewer rates. Assists and prepares yearly reports and administers Municipal Utility District (MUD) contracts and monitors contract compliance pertaining to Utility Billing.

Duties

+ Auditing: Audits customer accounts yearly. Scrutinizes billing system reports daily, examining adjustment reports and credit refund activity, reconciling and/or reporting any irregularities to Utility Billing Manager. Generates additional reports from the billing system to audit accounts and assure customers are being billed correctly. Reviews, monitors and recommends raising deposits when needed. Monitors high consumption accounts, Utility Bonds, and reviews various billing reports.

+ Reporting: Assists in developing various monthly system reports for analytical review by the Utility Billing Manager. Compiles and prepares yearly reports for Utility Billing Manager’s review and approval, including but not limited to: Ten Top User Report, Harris Galveston Coastal Subsidence District Report, COB Unaccountable Water, Texas Water Development Board annual and five year reports, and Program Summary for comprehensive financial reports.

+ Reviews, monitors, analyzes, and prepares atypical (manual) billings and adjustments including but not limited to: MUD Billings and Cooling Tower adjustments. Administers Municipal Utility District (MUD) contracts and monitors contract compliance pertaining to Utility Billing. Assists in researching and gathering data in the development of water and sewer rates.

+ Assists with resolving customer disputes concerning past and current charges. Supports and assists the Billing Specialist, with reviewing billing reports and processing work orders.

+ Conducts research and studies of work procedures/operating methods and prepares reports and recommendations for solutions and/or causes of action.

+ Performs all other related duties as assigned.

Minimum Qualifications

Required:

+ Associates Degree from an accredited college or institution in Accounting, Business Management, or a related field.

+ Two years experience in accounting, auditing or a related field.

+ Proficiency and knowledge of computerized accounting/billing systems and procedures, spreadsheets and word processing, preferably MS Office.

OR

+ An equivalent combination of education, experience, certification and/or licenses sufficient to successfully perform the essential functions of the job.

Preferred:

+ Experience in Utility Billing.

+ Experience evaluating complex data and preparing management level financial reports.

+ Advanced level computer experience with additional software applications.

Knowledge, Skills and Abilities

Knowledge of billing processes. Knowledge of word processing and database/spreadsheet programs, general administrative procedures, techniques, computerized billing systems, equipment and standard office techniques. Ability to work independently with minimal supervision; communicate effectively in written and verbal form; read and interpret procedures, contracts, and agreements; be entrusted with confidential information; organize work; prioritize tasks and meet deadlines. Ability to get along appropriately with co-workers and the public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.

Medical

+ United Healthcare

+ Effective the first day of the month following 30 days of employment

+ Annual Deductible (Network) $750 Indiv/$2,250 Family

+ In-Network Benefit 80%/20% after plan deductible

+ $50 co-pay (general visit)

+ RX - $10 Generic/$40 Formulary/$75 Non-Formulary

+ Flexible Spending Accounts: Healthcare and Dependent Care expenses

+ FREE virtual visits

Dental

+ Cigna Dental PPO & DHMO

+ Effective the first day of the month following 30 days of employment

+ Preventative & diagnostic covered at 100%

+ Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

+ Superior Vision

+ Effective the first day of the month following 30 days of employment

+ In-Network exam co-pay $10 & $25 materials co-pay

+ Frames: $140 Allowance - Contact Lenses: $160 Allowance

Holistic Health & Wellness

+ Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan

+ FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance

+ Gym partnership with Lee College Wellness Center & swimming pool for $58/year

+ Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!

+ Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.

+ SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

+ Texas Municipal Retirement System:

+ 7% employee contribution with a 14% employer match

+ 5 year vesting

+ Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60

+ FREE Life Insurance coverage up to 1X your base annual salary

+ MissionSquare and Roth IRA plans: additional voluntary employee participation

Disability Insurance

+ Equitable:

+ Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability

+ Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

+ The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values

+ Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

+ 10 holidays per year and one personal employee day per year

+ 15 days sick leave per year

+ Starting at 10 days of vacation per year; up to 25 days per year

+ Sick and Vacation hours roll over annually up to the maximum limit

+ 15 days Paid Parental Leave

To explore all of the benefits we offer, please visit: baytownlife.com

01

Which of the following best describes your highest level of education?

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ None of the above

02

How many years of experience do you have in accounting, auditing or a related field?

+ Less than 6 months

+ 1 - 2 years

+ 3 - 4 years

+ 5 - 6 years

+ 7 - 8 years

+ 9+ years

+ None of the above

03

Do you have experience with computerized accounting/billing systems and procedures, as well as proficiency in spreadsheets and word processing (preferably MS Office)?

+ Yes

+ No

04

Please list the systems and software you've used. If none, please put N/A.

05

If you are selected to interview, you will be asked to complete a skill-based assessment. Please enter your initials below to acknowledge you understand the directions above.

Required Question

Employer

City of Baytown

Address

2401 Market Street Baytown, Texas, 77520

Phone

281-420-6520

Website

http://www.baytown.org

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