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As Head of Client Management (HCM), you will lead the strategic direction of the Client Management and Field Service teams within the Group Benefits division of Guardian. You will be responsible for ensuring the delivery of exceptional client service while supporting the profitable growth and retention of our customer base. Working directly with Distribution Leadership and Home Office teams, you will implement strategies to improve overall customer outcomes and satisfaction, optimize productivity and strongly contribute to the financial performance of our client portfolio.

You will:

+ Build and lead a successful team of Client Management and Field Service professionals

+ Establish, monitor and achieve performance standards and metrics for the team

+ Build effective and collaborative relationships across key internal functions in order to execute upon initiatives which support our strategic priorities.

+ Develop and maintain strong relationships at senior levels with our top clients, brokers, and other key stakeholders.

+ Partner with Finance and Underwriting on pricing strategies and renewal positioning.

+ Provide regular reporting on revenue forecasts, client risk and service metrics.

+ Develop and implement action plans which drive enhanced efficiency and reduce operating expenses.

+ Design and implement efficient service delivery models to support customer growth and retention across all business segments and products.

+ Continuously evaluate and improve processes to enhance the client experience and operational effectiveness.

+ Partner with Sales leaders to identify growth markets and cross-selling opportunities.

+ Actively participate with the Distribution leadership team on market trends as represented by customer and broker feedback.

+ Foster a culture of accountability, collaboration and customer-centricity.

You have:

+ 10+ years in a senior relationship executive role required.

+ Advanced degree or equivalent experience preferred.

+ High level of group, worksite and absence management industry knowledge.

+ Ability to think strategically and provide thought leadership.

+ Strong analytic skills and financial skills with a demonstrated track record in execution.

+ Skillful negotiator and experience with conflict resolution.

+ Exceptional written and verbal communication.

+ Exceptional presentation skills.

+ Ability to travel nationally as business needs require.

Location:

+ Guardian hub - Boston, NYC, Stamford, Bethlehem, Holmdel

+ 30-40% travel within the US

Salary

$225,000

The salary reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .