• Associate Technology Support Analyst

    Kohl's (Findlay, OH)


    About the Role

     

    As an Associate Technology Support Analyst, you will support all technologies in a distributed environment. You will identify, troubleshoot, and remediate issues, take ownership of all IT building-related incidents and follow standard ITSM policies and procedures.

    What You’ll Do

    + Monitor system activity to ensure the availability and performance of all Kohl’s IT business services and will provide systems maintenance, support and enhancements

    + Install and upgrade software and hardware

    + Monitor and troubleshoot system performance

    + Develop and run related automation scripts and reporting tools

    + Contribute to the design and implementation of systems and processes in collaboration with Site Reliability Engineering (SRE), Balanced Teams (BT) or Corp Project teams

    + Understand the integration of system components, learn new concepts and quickly train others

    + Develop knowledge of the system process and apply solutions and recommendations to hardware and software

    + Contribute to the development of new principles, concepts, policies, procedures and standards

    + Ensure the development of comprehensive support tools during the application development process

    + Create automation of system monitoring, recovery and optimization processes

    + Provide all levels of technical support on all systems and processes, support incident response and determine whether issues are user, procedural, environmental, local, global or systemic

    + Understand golden signals and observability and participate in IRs and blameless retros

    + Work to eliminate toil by automating repetitive issues and self-serviceability and reduce risks by simplifying the ecosystem

    + Additional tasks may be assigned

     

    What Skills You Have

    Required

    + 3+ years of experience in the performance of technical tasks

    + Associate’s degree in MIS, Computer Science or a related field

    + Increased opportunities for responsibility, like SME experience

    Preferred

    + Bachelor's degree in MIS, Computer Science or related field

    + Retail experience