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Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life, and spreading the Gospel of Jesus Christ. Our Hope Restored Retreat Centers have helped transform thousands of marriages in crisis. Our program has been very successful in large part due to our skilled clinical team, who offer a personalized, faith-based program for couples at the breaking point, giving them the safe place and expert help they need to get to the root of their issues.

Join our team at our new location in Cave Creek, Arizona, where the work is meaningful, the culture is rewarding, and the purpose is eternal.

The Administrative Assistant II - FMI position exists to perform highly diversified administrative tasks. Utilizes an advanced knowledge of organization and workflow related to the area of responsibility. Employs working knowledge of computer systems to research, collect, analyze, and summarize complex data into various reports and presentations. Initiates and manages all scheduling and calendar responsibilities for assigned management. Applies considerable initiative and independent judgment with the majority of duties being executed with only general direction.

Essential Duties/Responsibilities:

+ Prepares materials/resources and paperwork for intensives

+ Prepares client files and oversees distribution to therapists prior to the clients arriving

+ Provides clients with information needed for submission for insurance reimbursement

+ Compiles post-intensive surveys and communicates with Intensive Alumni regarding their experience; coordinates follow-up phone appointments

+ Provides the Hospitality Team with the needed information to prepare meals for clients

+ Creates, maintains, updates, and organizes security of office and computer files containing correspondence, records, etc.

+ Manages the availability of the therapists and provides information to the Intensive Registrars

+ Prepares diverse letters/memos; using independent judgment, composes non-routine correspondence requiring a comprehensive knowledge of the methods, procedures, and policies within the organization; answers a variety of correspondence independently

+ Places, answers, screens, and refers telephone calls; takes messages and responds to diversified inquiries determining from experience and training limitations on the extent and type of information which may be provided; takes independent action to acquire needed information for appropriate response

+ Operates and inputs data into computer terminals utilizing existing software; performs computer inquiries and generates computer reports

+ Receives, distributes, and screens incoming mail for appropriate distribution; categorizes/prioritizes the responses needed; takes initiative to prepare responses for signature and to assemble background information from many sources; summarizes lengthy correspondence, highlighting key sentences and topics; follows-up to ensure that proper and timely action is taken

+ Updates supervisor's calendar, ensuring optimum time management; resolves any questions concerning appointments

+ Arranges meetings, prepares meeting agendas, and communicates meeting schedules

+ Researches information needed for various projects

+ Prepares and ships materials for marriage conferences

Other Duties/Responsibilities:

+ Assumes responsibility for a variety of administrative duties, planning the flow of work so that assignments will be completed on time and that human and monetary resources will be utilized efficiently; may act as a liaison between supervisor and others to coordinate activities, projects, etc.

+ Orders and inventories forms and office supplies; maintains machine supplies

+ Performs other related duties as assigned

Working Environment/Physical Requirements:

+ Office environment

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

Personal Characteristics:

+ Very high level of discretion coupled with a constructive spirit

+ Self-Starter

Knowledge/Experience:

+ Specialized training and education equivalent to two years of college

+ 3-5 years of directly related experience

Skills, Abilities, and Special Talents/Gifts:

+ Ability to communicate effectively both orally and in writing

+ Ability to respond tactfully to executive management, clients, and employees

+ Ability to work independently

+ Proficient in Microsoft Word, Excel, and PowerPoint

+ Pleasant phone voice

+ Organizational skills; Detail oriented

Pay Range: $16.00 to $18.25 /hr.

Application Materials Required: Cover Letter, Resume/CV

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application Materials Instructions : Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

+ Norton LifeLock ID Theft Coverage

+ Legal Shield/ID Shield Coverage

+ AFLAC

+ 403B Retirement Plan

+ Vacation Time & Vacation Payout

+ Sick Time

+ Holidays

+ Service Awards

+ Community Service Days

+ Bookstore Discount

+ Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

+ Medical Plan

+ Dental Plan

+ Vision Plan

+ Life Insurance

+ Disability Insurance

+ Flexible Spending Accounts

+ EAP (Employee Assistance Program)

+ Tuition Reimbursement

+ Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

+ Sick Time

+ Bookstore Discount

+ Fitness Center

Tentative Search Timeline:

+ Priority will be given to applications submitted by September 26, 2025. However, this posting will remain open until filled.

+ The potential employee start date is September 29, 2025.

Posting date: August 26, 2025

Unposting date: Ongoing until filled

Posting contact email: [email protected]

Helping Families Thrive in Christ! Focus On The Family is a 501c3 Christian Non-Profit Ministry

NOTE: This is a pipeline requisition, and not approved for a specific position number or job code.

Job Details

Pay Type Hourly