• Sr. Consumer Experience Professional

    Humana (Tampa, FL)


    Become a part of our caring community and help us put health first

     

    The Senior Consumer Experience Professional is a highly detail-oriented position responsible for overseeing the review, facilitation, and meticulous tracking of all member and marketing communications related to Florida Medicaid. This role manages communications throughout their entire lifecycle, beginning with intake into Humana’s internal MDMC program and continuing through to approval by the Agency for Health Care Administration (AHCA) and subsequent activities.

     

    The Senior Consumer Experience Professional plays a critical role in ensuring that all member and marketing communications meet the highest standards of contractual accuracy in alignment with the latest Florida Medicaid contract. This position is responsible for facilitating comprehensive internal and state reviews of communications, meticulously tracking and organizing materials from initial intake through final state approval. The role requires adapting communications as needed, certifying fourth grade readability using Flesch-Kincaid statistics, and collaborating closely with creative teams, business owners, and key stakeholders. Additionally, the Senior Consumer Experience Professional conducts regular validations of implemented materials to verify ongoing compliance and leads the project management and coordination of contractual or internal changes that affect communications.

     

    Use your skills to make an impact

    Required Qualifications:

    + Bachelor’s degree

    + 5+ years in project management

    + Excellent written and verbal communication skills

    + Exceptional attention to detail and organizational skills

    + Proficiency in all Microsoft Office programs, including Excel, Teams, Word, PowerPoint, SharePoint, Edge, and Outlook

    + Experience in making decisions, and working independently with little supervision

    + Experience with member and/or marketing communications

    + Excellent time management skills

    + Ability to manage multiple projects and deadlines in a fast-paced environment

    Preferred Qualifications:

    + Proficiency in QuickBase, including Humana’s internal MDMC program

    + Proficiency in Humana’s internal ESP program

    + 5+ years of consumer operations experience

    + Strong understanding of Florida Medicaid

     

    Scheduled Weekly Hours

     

    40

     

    Pay Range

     

    The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

     

    $71,100 - $97,800 per year

     

    This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

     

    Description of Benefits

     

    Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

     

    About Us

     

    Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

     

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    Equal Opportunity Employer

     

    It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

     

    Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.