• Revenue Recovery Manager

    Genesis Healthcare (Kennett Square, PA)


    Overview

     

    At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

    Responsibilities

    Manage the centralized collections operations for Private Pay with the business goals to:

    * Improve DSO

    * Reduce DSO Target Ratio

    * Improve Private Collection %

     

    Lead, manage and develop staff to deliver positive business results.

     

    Assure compliance with policies and procedures. Develop new policies and maintain existing policies consistent with evolving business objectives.

     

    Is a member of the CBO Management Team.

     

    * In collaboration with Director, CBO and Regional Controller, establish and communicate Collection Goals.

    * Monitor accounts aging on a daily basis; adjust workload and assign staff to ensure success.

    * Manage staff performance by monitoring daily activity reports and taking appropriate action.

    * Manage staff performance, conduct performance review, and take appropriate action.

    * Interview all candidates and make hiring decision.

    * Report weekly - monthly results -- Collections - Forecast.

    * Assure timely and complete submission of entries for Medicare Reimbursable Bad Debt (for Private) submission.

    * Develop alternative payment plans/concepts in order to maximize GHC collection potential.

    * Offer solution for non-compliance accounts. Provide general guidance, re-assign staff, and transfer to Delinquent Accounts.

    * Offer techniques in negotiating, influencing and problem solving -- all within Fair Debt Credit Protection Act -- in order to remove roadblocks associated with customer account collection.

    * Manage vendor relationships and performance associated with collection activities.

    * Demonstrates care and compassion to ensure that all internal and external customers consistently receive the highest quality of service.

    * Shows respect and appreciation to others.

    * Works with a positive attitude, demonstrating teamwork and enjoyment for the job.

    * Demonstrates focus and discipline to in doing the best job possible.

    * Exhibits honesty and integrity in all aspects of the job.

     

    Performs all other duties as assigned

    Qualifications

    SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Bachelor's Degree and 10 -- 15 years progressive Accounts Receivable Management experience. 2. Experience managing staff of 10 or more. 3. Ability to effectively communicate with Sr. Management.

    Benefits

    *Variable compensation plans

    *Tuition, Travel, and Wireless Service Discounts

    *Employee Assistance Program to support mental health

    *Employee Foundation to financially assist through unforeseen hardships

    *Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

    We also offer several voluntary insurances such as:

    *Pet Insurance

    *Term and Whole Life Insurance

    *Short-term Disability

    *Hospital Indemnity

    *Personal Accident

    *Critical Illness

    *Cancer Coverage

     

    Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

     

    Posted Salary Range

     

    USD $65,000.00 - USD $80,000.00 /Yr.

     

    Genesis HealthCare, Inc. and all affiliated entities (collectively “Genesis”) has a strong commitment to diversity that is fully supported and practiced by our officers and leadership team. Genesis provides equal employment opportunities to all employees and applicants for employment without regard to actual or perceived race, color, religion, gender, gender expression, gender identity, sex, sexual orientation, HIV status, national origin, age, disability, marital status, pregnancy, ancestry, citizenship, genetic information, amnesty, military status or status as protected veterans, or any other legally protected characteristic. Genesis is an Affirmative Action and Equal Opportunity Employer and our goal is to foster an inclusive and accessible workplace free from discrimination and harassment where everyone has equal opportunities to succeed.