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+ **POSITION SUMMARY:** As a Spa Coordinator, you will be responsible to provide excellent customer service to guests of the Cedar Creek Spa. This includes running and maintaining the front desk of the spa including monitoring bookings, check-in and outs processes, and overseeing the retail space maintenance. **Starting pay for this role is $15 per hour.** **ESSENTIAL FUNCTIONS:**

+ Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales. May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures.

+ Handles guest communication within the hospitality communication systems, on the phone or in person

+ Enhance guest experience throughattempts to upsell or add on to services or retail items based on availability and packages available.

+ Frequently uses company computer systems to track bookings, schedule new appointments, communicate with guests and other teams throughout the property

+ All other duties as assigned **EXPERIENCE/QUALIFICATIONS:**

+ Minimum Degree Required: ​High School Diploma or Equivalent​

+ Preferred Degree: N/A

+ Certificate(s) or License(s):

+ Years of experience: 1-2 years admin experience preferred **KNOWLEDGE,** **SKILLS,** **AND ABILITY:**

+ Previous experience in working in a services industry with appointment keeping preferred

+ Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels

+ Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively

+ Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlines **TRAVEL REQUIREMENTS** **:**

+ N/A **PHYSICAL REQUIREMENTS** **:** Computer Work​​☒​ Regularly ​​☐​ Occasionally​​☐​ Seldom / NeverWalking​​☒​ Regularly​​☐​ Occasionally​​☐​ Seldom / NeverSitting​​☒​ Regularly​​☐​ Occasionally​​☐​ Seldom / NeverStanding​​☒​ Regularly​​☐​ Occasionally​​☐​ Seldom / NeverLifting up to 50 lbs.​​☐​ Regularly​​☒​ Occasionally​​☐​ Seldom / NeverAdditional Physical Requirements (Please list if applicable)

+ Ability to work in an environment that encourages quiet and relaxation, including exposure to products with fragrances **WORK** **ENVIRONMENT:** ​​☐​ Office​​☐​ Retail / Store​​☒​ Restaurant / Resort​​☐​ Distribution Center​​☐​ Manufacturing / Plant​​☐​ Other: _________________ **INDEPENDENT JUDGEMENT** **:** ​​☒​Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.​​☐​ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. ​​☐​ Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.​​☐​ Develops objectives and general policies and procedures for a specific program or functional area ofresponsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.​​☐​ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems. **MANAGEMENT LEVEL:** ​​☒​ Not applicable​​☐​ Supervisor​​☐​ Manager ​​☐​ Sr Manager ​​☐​ Director​​☐​ Sr Director​​☐​ Executive **How many direct reports will this role have?** 0 **Is this role typically** ​☐​ full-time,​☐​ part-time, or ​☒​ both? **Will this role need email access?** ​☒​Yes ​☐​ No **Is this role able to work** **remotely** **?** ​☐​Frequently ​☐​ Occasionally ​☐​ Rarely​☒​ Never

+ Additional Job DescriptionAdditional Job Description **Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more! (https://benefitsfair.online/bassprobenefits/) **Part Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!DentalVisionVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationBass Pro Cares FundAnd more! (https://benefitsfair.online/bassprobenefits/)

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

+ Medical

+ Dental

+ Vision

+ Health Savings Account

+ Flexible Spending Account

+ Voluntary benefits

+ 401k Retirement Savings

+ Paid holidays

+ Paid vacation

+ Paid sick time

+ Bass Pro Cares Fund

+ And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

_Reasonable Accommodations_

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

Big Cedar Lodge