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Performance Management & Outcomes (PMO) Residential Specialist IV

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Performance Management & Outcomes (PMO) Residential Specialist IV

Salary

$71,544.00 - $91,200.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 07248 08/21/2025

Department

Colorado Department of Human Services

Division

OCYF - Child Welfare

Opening Date

08/26/2025

Closing Date

9/9/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Primary Physical Work Address

Remote based with expected frequent travel statewide. Dept. Office: 1575 Sherman Street Denver, CO 80203

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

Description of Job

Please Note: This position currently works 100% remotely from home address and will be required to use a personal vehicle forfrequent travel to the CDHS office, assigned agencies/facilities, and other identified locations for the purpose of related primary job duties as assigned. This position may be required to complete overnight travel and infrequent extended travel within the State of Colorado. Work hours may vary, based on the individual needs of the licensed providers. These arrangements are subject to change.

About this Unit:

The position is located in the Office of Children Youth and Families (OCYF), Division of Child Welfare (DCW), Provider Services Unit (PSU), and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership, management, and supervisor functions related to the delivery of public child welfare services to children, youth, and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs, and privately operated 24-hour care facilities licensed by the Division of Child Welfare.

The Provider Services Unit (PSU) exists to license, monitor, supervise, train, and provide statewide oversight for privately operated 24-hour childcare facilities and agencies, including residential child care facilities (RCCF), qualified residential treatment programs (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), shelter care, specialized group facilities, homes and centers (SGF), child placement agencies (CPA), therapeutic foster care (CPA-THRFC), treatment foster care (TX-FH), adoption agencies (CPAAD), respite child care centers (RCCC), and day treatment facilities (DT) across the State of Colorado. The goals of the unit are to ensure the health, safety, and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities, auditing and investigating reports/allegations involving licensing violations, determining facility or agency culpability, evaluating the integration of trauma-informed principles and practices, monitoring the quality of care, providing support and education, and ensuring the safety of children placed or receiving services with providers.

About this Position:

This position is a member of the Performance Management Outcomes (PMO) Team. This position is recognized as a staff authority for family engagement and aftercare services for children and youth in out-of-home care and a subject matter expert specific to rules related to the operations and requirements of licensure residential child care facilities (RCCF), qualified residential child care facilities (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), and day treatments (DT) licensed by the Provider Services Unit (PSU) within the Division of Child Welfare (DCW). This position has strong knowledge of and background in understanding the statutes, rules, and regulations specific to RCCFs, QRTPs, SRTCs, PRTFs, HYS, and DTs for children and adolescents.

This position is delegated as the staff authority for family engagement and aftercare services for all children and youth in state-licensed, 24-hour out-of-home care settings. The position provides specialized expertise in trauma-informed programming and best practices to engage children, youth, and families effectively. This position works with PSU’s Mental Health Designation team to assist in providing oversight to clinical programming and interventions. This position works with CDHS’s Medical Team to assist in providing oversight to the licensed facilities specific to medication management and administration. Furthermore, this position works with other state agencies to ensure compliance with state and federal requirements. This position involves proposing regulations and offering guidance on state rules, standards, and best practices related to family engagement, aftercare services, clinical programming, trauma-informed care, and medication management. Support is also provided to management and licensing specialists within PSU to assist in the development of policies and regulations relevant to these licensed providers.

Summary of Job Duties:

Staff Authority: Quality Assurance of Facilities, Family Engagement & Aftercare Training and Support:

+ Serves as the staff authority and is responsible for evaluating the quality of programming, practices, policies, and compliance among providers offering out-of-home services and education through means of quantitative and qualitative data collection. This involves assessing the content received by providers through a review of documents, observations, and interviews to ensure that staff are adequately supervised and trained based on their individual needs and the individualized needs of the children and youth in the care they serve.

+ Conducts interviews with facility staff, clinical staff, and children/youth to gauge the quality of care being delivered.

+ Surveys families, caregivers, and placing authorities to solicit feedback regarding the care of children/youth in care.

+ Examine the quality of care and treatment by reviewing individual child/youth plans, observing the environment, and evaluating the behavioral interventions used by facilities.

+ Works with PSU’s Mental Health Designation team to assist in providing oversight to clinical programming and interventions specific to family engagement and aftercare services.

+ Primarily focus on the facility's family engagement practices and aftercare services as outlined in Volume 7 Rules and Regulations. This position will provide guidance, training, and support as to family engagement practices and aftercare requirements.

+ Provide evidence-based research interventions and coordinate consultation and guidance for licensed facilities and agencies to enhance the quality of care for children/youth and ensure compliance with state and federal regulations, particularly in areas of child protection and safety.

+ Oversees and guides providers in improving their programming to prioritize the safety, care, and well-being of children in their custody.

+ Serve as a licensing expert for the Division of Child Welfare, focusing on trauma-informed principles, practices, implementation, programming, and treatment planning, specifically family engagement and aftercare services for these populations.

+ This position is responsible for a caseload of licensed providers and is recognized as an authority and subject matter expert within the Performance Management Outcomes (PMO) Unit regarding family engagement and aftercare services provided in residential child care facilities (RCCF), qualified residential child care facilities (QRTP), secure residential treatment centers (SRTC), Psychiatric Residential Treatment Facilities (PRTF), homeless youth shelters (HYS), and day treatment facilities (DT) licensed by the Provider Services Unit within the Division of Child Welfare.

Evaluation and Analysis of Licensed Facilities and Agencies:

+ Evaluates and approves all trauma-informed care plans and cultural responsiveness plans submitted to the Department, prior to licensure and subsequently thereafter when revisions and updates are made by the facility.

+ Conducts an assessment to determine facility compliance with the facility’s approved Trauma Informed Care Plan, Cultural Responsiveness Plan, Volume 7 rules and regulations, related statutes, and quality research-based and data-driven standards. This includes, but is not limited to, evaluating programs through the analysis of policies and procedures, behavior management and discipline practices, staff qualifications, medication administration, and plans for educational, community, and recreational activities. Goals will be created in collaboration with the facility.

+ During the visit to each facility, this position will serve as the staff authority on the team when assessing clinical treatment and services implemented within the program, family engagement and aftercare services provided, as well as site compliance, quality improvement, and quality through assessment and interviews.

+ Manages a caseload of licensed providers for which they are responsible for communicating, scheduling, training, and resourcing.

Stakeholder Involvement:

+ Participates in the development and implementation of integrated policies and standard operating procedures within the Division of Child Welfare, as well as with other Divisions and stakeholders.

+ Consult with county departments of human services and other government agencies regarding these protocols.

+ Develops, tests, and refines review instruments to ensure that child safety concerns are adequately addressed.

+ Ensure that facility self-assessment tools are developed, treatment standards are clearly outlined in regulations, and integrated (interagency) processes are maintained and improved.

+ Provide consultation and assistance to all divisions overseeing out-of-home child providers to develop new rules, and statutes, or revise existing rules to enhance county and provider performance, ensuring children’s health, safety, and well-being. Initiate updates and revisions to Volume 7 rules to reflect current practices and statutory changes.

+ Relied upon as the expert on the interpretation and implementation of Volume 7 and on when modifications are necessary to align with evidence-based practices and research findings.

Other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

MINIMUM QUALIFICATIONS:

Option 1 - Experience:

+ Seven (7) years of relevant experience in Social Work or related human services field working with children, youth and families work in this position

+ Please note: This experience must be clearly documented on your application and the supplemental questions must be answered.

OR

Option 2 - Experience & Education:

+ A combination of related education and/or relevant experience in Social Work or related human services field working with children, youth and families work in this position OR equal to seven (7) years.

Preferred Qualifications:

+ Preferred candidate will have at least five years of public or private sector experience related to Child Welfare Experience focus on investigations, counseling and evaluating programs, and interviewing children and adolescents

+ Graduate degree from an accredited college or university in Psychology, Social Work, Childhood Development, Sociology, or a closely related field of study

+ Experience providing direct care and/or mental health services

+ Demonstrated knowledge of child welfare policies and practices, residential best practices standards, and licensing regulations and statutes

+ Experience in supervising or administering programs focused on intake/child protection or child welfare

+ Skilled in interviewing children and adolescents

+ Experience in an advisory or consultative role

+ Proven ability to direct research, analyze, and report on complex issues

+ Outstanding skills and abilities in verbal and written communications; ability to adapt to a style to fit audiences of varying technical levels, and at various levels within an organization, in groups and individual settings

+ Demonstrated ability to establish collaborative partnerships and effective working relationships with a variety of internal and external customers and diverse public and private stakeholders

+ Demonstrated proficiency working collaboratively with internal teams, national, state, and community partners

Conditions of Employment:

+ Current unrestricted Colorado Driver's License

+ This position currently works 100% remotely from home address and will be required to use a personal vehicle for frequent travel to the CDHS office, assigned agencies/facilities, and other identified locations for the purpose of related primary job duties as assigned. This position may be required to complete overnight travel and infrequent extended travel within the State of Colorado.

+ Full Background. CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please [email protected]

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program MotivateMe

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

+ Yes

+ No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

05

This position will require in-state travel to downtown Denver and other areas of the state as needed. Are you willing and able to accommodate this condition of employment?

+ Yes

+ No

06

Please answer the following application questions in detail and as specific as possible, including your years of experience with each task. These responses are formally reviewed and heavily weighted in the structured application review process. Please acknowledge your understanding of this.

+ I understand my answers to the application's supplemental questions will be reviewed and assessed in the Structured Application Review process.

07

This position requires deep knowledge of licensing regulations across various residential facility types. Can you describe your experience interpreting and applying state or federal regulations specific to residential child care settings? How have you used this knowledge to advise others or shape policy?

08

Tell us about a time you developed or implemented trauma-informed strategies to increase family engagement or improve aftercare outcomes for youth in residential care. What was your approach, and what were the results?

09

This role collaborates with medical, mental health, and licensing teams across multiple agencies. Can you provide an example of how you worked collaboratively with internal or external partners to address a systemic issue affecting youth in care?

10

Describe your experience conducting or overseeing investigations involving children or adolescents in residential settings. What methods do you use to ensure interviews are both trauma-informed and effective in gathering necessary information?

11

This position requires working independently while also providing expert input on program development. How have you independently led a complex project, research effort, or policy proposal that impacted organizational practices or compliance?

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State of Colorado

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