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Performance Analyst
- State of Colorado (Denver, CO)
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Performance Analyst
Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5042961)
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Performance Analyst
Salary
$58,872.00 - $76,536.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 02816 08/13/2025
Department
Colorado Department of Human Services
Division
OES - Child Support
Opening Date
08/26/2025
Closing Date
9/11/2025 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street Denver, CO, 80203
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
+ Description
+ Benefits
+ Questions
Department Information
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)
Work Unit:
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program. The Division's Performance Analysts support positive program policy by assessing and improving program performance. The purpose of their role is to help improve the operation of Colorado's CSS program by providing quality supervision and guidance to 54 county CSS programs to improve performance, maximizing local ability to provide quality CSS services to the public, and accomplishing performance goals that assure public dollars are being expended in a cost efficient manner.
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CDHSCareers
Description of Job
This position is currently hybrid - 2 days in office
Office Hours 8 am - 5 pm negotiate specific hours when hired, core hours 9 am - 3 pm and must work eight hours a day.
Please note: These working arrangements are subject to change.
About this Position:
+ Support counties in program and performance management through county collaborative action plans and data analysis.
+ Act as a regional representative to support county child support programs with performance review and improvement and policy compliance.
+ Act as subject matter expert for the Colorado Vital Information System (COVIS) interface and associated audits.
+ Act as a subject matter expert in the areas that are assigned to the position.
+ Develop long range strategic planning and performance development for the CSS program.
+ Develop goals and objectives, by reviewing program data, to meet strategic plans.
+ Analyze effectiveness of program goals, initiatives, and objectives; negotiate and implement changes.
+ Recommend changes to program initiatives and policies to management and then design and implement.
+ Improve statewide performance and effectiveness and ensure compliance with statutory and regulatory requirements.
+ Use a variety of adult learning instructional design methods to equip staff with the knowledge, practical skills, and motivation to carry out work-related tasks aimed at meeting program outcomes.
+ Provide formal and informal training to the division as well as to county staff on various subject matters.
+ Create and foster partnerships with county partners by regularly visiting and engaging with the county CSS units.
Summary of Duties:
+ Regional Representative and County Performance Management Analyst
+ Child Support Program Subject Matter Expert
+ Training Design
+ Colorado Vital Information System (COVIS) Interface Program Expert
+ Other Duties as Assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. . Volunteer work or a related type of experience may be used to meet the qualifications, but it must be documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.
MINIMUM QUALIFICATIONS:
Experience Only:
+ Six (6) years of relevant experience in in the child support services program or professional experience in human/social services programs that includes process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making.
Education and Experience:
+ A combination of related education in Public Administration or Human/Social Services and/or relevant experience in process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making. Must include professional experience in Human/Social Services equal to six (6) years.
Preferred Qualifications:
+ Ability to use performance data, and performance and process improvement strategies to improve outcomes and meet goals
+ Ability to conduct a comprehensive review and analysis of all factors affecting a performance measure
+ Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, to determine if program objectives have been met
+ Ability to analyze multiple sources of information to increase performance
+ Ability to effectively communicate in both written and verbal formats to high level audiences
+ Experience synthesizing and delivering complex information for use at a senior management level
+ Experience presenting data and key findings to high level audiences
+ Ability to create recommendations for the graphic presentation of performance data
+ Experience proactively identifying and addressing potential areas of risk
+ Experience in continuous quality improvement
+ Proven organizational skills
+ Experience with the Automated Child Support Enforcement System (ACSES)
+ Proficiency in Microsoft Office suite, specifically PowerPoint and Excel, and G Suite including Gmail, Hangouts, Calendar, and Docs, Sheets, Slides, and Forms.
+ Technical assistance and/or training experience
+ Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)
Conditions of Employment:
+ 1075 Check required
+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Supplemental Information:
Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself. Applications left blank or marked "SEE RESUME" or "SEE ATTACHED" will not be considered.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)
The Assessment Process
For additional recruiting questions, please contact [email protected] ([email protected])
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
+ Medical and dental health plans
+ Employer supplemented Health Savings Account
+ Paid life insurance
+ Short- and long-term disability coverage
+ 11 paid holidays per year plus vacation and sick leave
+ BenefitHub state employee discount program
+ Employee Wellness program (https://coloradostateofhealth.com/)
+ Excellent work-life programs, such as flexible schedules, training and more
+ Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ (https://cdhs.colorado.gov/information-for-job-applicants#eoe)
Toll Free Applicant Technical Support
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
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The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.
+ This information is available to me and I have read this information.
+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)
02
Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.
+ Yes
+ No
03
If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.
04
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.
05
Please describe an experience analyzing quantitative and/or qualitative data to inform program decision-making.
06
Please describe your experience presenting data and key findings to a high-level audience.
07
Please describe an experience where you identified an area(s) for improvement. What was your role? What approach(es) to process improvement or performance management did you utilize? Were you successful in moving recommended changes forward and were those changes successful in making improvement?
08
Please describe your experience with providing technical assistance (TSA) or training to a variety of audiences.
Required Question
Employer
State of Colorado
Address
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Website
https://careers.colorado.gov/
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