• Patient Service Coordinator - #Staff

    Johns Hopkins University (Baltimore, MD)


    We are seeking a **_Patient Service Coordinator_** (front desk) who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The **_PSC_** is also responsible for assisting providers as needed.

    Specific Duties and Responsibilities

    + Provide friendly, courteous and confidential assistance to patients and their family members/representatives.

    + Follow HIPPA guidelines at all times.

    + Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.

    + Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.

    + Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.

    + Schedule pre-op appointments and make sure the orders from referring providers have been received.

    + Fill vacant appointment slots due to cancellations.

    + Verify Medical Assistance eligibility via the Electronic Verification System (EVS).

    + Verify all other insurances using RTE in EPIC.

    + Check eligibility for grant patients prior to arriving patient for visit.

    + Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.

    + Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.

    + Call insurance company if information on insurance card is incorrect.

    + Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.

    + Use bump list to call patients who need to be rescheduled.

    + Use the AWARE Report to improve bypassed warnings.

    + Report deceased patients to supervisor or MOC.

    + Assist with special projects.

    + Prepare and mail missed appointment letters (at provider’s request) and appointment cancellation letters when unable to inform patient via phone.

    + Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic.

    + Call transportation services for patients.

    + Inform Administrative Coordinator when the parking voucher supply is running low.

    + Process outside agency forms completed by providers.

    + At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.

    + Scan paperwork into EPIC daily and save to appropriate area.

    + Ensure windows and cabinets are locked at end of shift.

    + Send morning email to staff and supervisors with assigned duties for the day.

    + Other duties as assigned.

    _Essential Job Functions_

    + The PSC must have the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system.

    + The PSC may also be required to assist with answering the phones.

    + The PSC should have the ability to use a computer, copy machine; and to prioritize duties.

    Minimum Qualifications

    + High School Diploma or graduation equivalent

    + One year work experience in customer service required. Two years related work experience preferred.

    + Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Customer Service in a Medical Setting Using Epic EHR

     

    Classified Title: Patient Service Coordinator

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($42,000 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: M-F; 8:30-5:00

     

    FLSA Status: Non-Exempt

     

    Department name: SOM DOM Bay Addiction Medicine

    Personnel area: School of Medicine

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf