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If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The primary purpose of the Resolution Support Specialist I is to provide customer service and sales support to prospective and existing customers. This position doesn’t fit in the standard “Call Center Agent” box. In this role you’ll serve as a “Generalist” taking a multitude of varying types of inbound calls daily. Your core responsibility will be to diagnose the problem, manage the resolution process to include interaction with external business partners and close the communication loop with the customer on actions taken.

A Resolution Support Specialist delivers a low effort high quality customer experience while upholding the company core principles. This position also assists with recommendations to improve process and or system performance to improve the overall service provided to TXUE and other Vistra family brands.

Job Description

Key Accountabilities

•Adhere to company Attendance Guidelines/Requirements

•Meet departmental call queue service levels

•Meet departmental Key Performance Indicators & Metrics

•Handle Inbound calls to support billing inquiries, account maintenance and all other service-related customer question/concerns

•Make outbound calls to customers and or outside departments for customer resolution

•Process orders, payments and open cases to initiate customer resolution & satisfaction

•Provide customer service using Trusted Adviser skills

•Negotiate complaint resolution to avoid PUC/BBB complaints

•Support Specialty Markets Front Line & Business Off-Line agents via Lead Line

•Gain/Retain customers by using all resources available

Education, Experience, & Skill Requirements

•High School Diploma or equivalent

•1-2 years customer service experience

•Texas Electric Market experience preferred.

•Proficiency with PC, Laptop computer terminal and/or telephone

•Excellent analytical and problem-solving skills

•Attention to detail and ability to manage multiple priorities

•Demonstrated high level of effective decision-making and negotiating skills

•Strong communication skills both verbal and written

Bi-lingual English/Spanish a plus but not required

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

_We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!_

_If you currently work for Vistra or its subsidiaries, please apply via the internal career site._

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us** **at [email protected] to** **make a request.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.

Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.

Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers.

As a leader in the responsible transformation of the country’s energy supply, Vistra has made significant progress towards its 2030 and 2050 targets. The company has committed to a 60% reduction of Scope 1 and 2 greenhouse gas emissions by 2030, as compared to our 2010 baseline, and net-zero carbon emissions by 2050, assuming necessary technological advancements and public policy incentives are achieved. Learn more about our environmental, social, and governance efforts and read the company’s sustainability report at https://vistracorp.com/sustainability/ .

Vistra’s hardworking team is committed to its purpose, “lighting up lives, powering a better way forward” and is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Learn more about how Vistra is powering a better way forward at vistracorp.com (https://c212.net/c/link/?t=0&l=en&o=3967404-1&h=3533293724&u=https%3A%2F%2Fwww.vistracorp.com%2F&a=https%3A%2F%2Fwww.vistracorp.com) .

Come join us and be part of something special! Click here to learn more about Vistra.

_It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws._

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [email protected] to make a request.