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2323 W 38th St, Erie, PA 16506, USA | Salary | Longevity increases and Performance incentives | Full Time

| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Job Title: Human Resource Recruiter - Call Center (Retention-Focused)

Job Type: Full-Time | [On-site/ After 90 days Hybrid]

About Us: At Disabled Veteran Solutions, we believe that great customer service starts with great people. As a leading call center, we're committed to building a team that stays and grows with us. We're looking for a strategic and people-focused HR Recruiter who not only hires top talent but also plays a key role in improving employee retention.

Job Summary: The HR Recruiter will be responsible for sourcing, hiring, and onboarding candidates for call center roles with a strong emphasis on long-term fit and retention. This role involves partnering with leadership to understand turnover trends, refining recruitment strategies, and creating a hiring experience that supports employee engagement from day one.

Key Responsibilities:

+ Develop and execute recruitment strategies aimed at reducing turnover

+ Source candidates who align with company values and long-term goals

+ Conduct behavioral interviews to assess retention potential

+ Collaborate with training and operations teams to ensure smooth onboarding

+ Track and analyze retention metrics to improve hiring outcomes

+ Maintain strong candidate relationships throughout the hiring process

+ Promote internal mobility and career pathing during recruitment

+ Support employee engagement initiatives and feedback loops

Qualifications:

+ 2+ years of recruiting experience, preferably in a call center or related environment.

+ Strong understanding of employee retention strategies

+ Excellent communication and interpersonal skills

+ Experience with ATS and HR analytics tools

+ Ability to work independently and collaboratively

+ Ability to understand and identify applicant experience to maximize workforce potential

+ Bachelor's degree in Human Resources, Psychology, Business, or related field (preferred)

What We Offer:

+ Competitive salary and performance bonuses

+ Health, dental, and vision insurance

+ Liberal paid time off

+ Career development and internal promotion opportunities

+ A culture focused on employee well-being and growth

How to Apply: Send your resume and a brief cover letter to [email protected]

Let us know how you've helped improve retention in past roles!

A pre-employment drug screening and criminal background check are required prior to employment.