• Consultant Experience Manager

    ManpowerGroup (Portland, OR)


    The purpose of the Consultant Experience Manager is to take our Experis Consultants through their lifecycle with Experis once on board. The Consultant Experience Manager acts as support for the delivery team and for Experis Consultants, ensuring they have a positive consultant experience.

    Making an Impact

    • Engage in regular contact with the consultant to create and maintain a positive, trusting, working relationship that maximizes the consultant’s job satisfaction and overall effectiveness during client engagement.

    • Identify and resolve consultant issues with urgency to reduce impact to project quality or client satisfaction.

    • Assist, support, and communicate with Consultants more heavily through first 1-2 weeks, and at least monthly thereafter.

    • Provide both positive and constructive feedback to consultants, following up on performance issues regularly, and engaging in termination conversations as needed.

    • Execute client specific onboarding/off-boarding and orientation requirements (e.g. ID management, badging, equipment issuance/collection).

    • Facilitate consultant training and development programs.

    • Respond to and/or escalate all employee relations issues and facilitate unresolved travel, T&E, benefits and payroll issues; engaging with other teams and following up as needed.

    • Identify upcoming assignment end dates and inform recruiter / identify potential next-role interest / other tasks to drive redeployment. Prepare consultant for redeployment such as updating resume.

    • Support other administrative tasks as assigned, including pay change requests.

    Sharing Expertise

    • Ability to leverage network and knowledge to solve complex problems.

    • Assist sales team to provide a results-oriented experience for client. Pass client intelligence information to sales team.

    Gaining Exposure

    • Build rapport and work closely with internal stakeholders as needed (Experis Care, People & Culture Resource Center, Operations, etc.) to ensure compliance and that Consultant needs are met.

    • Source leads and important project/client information and communicate to sales/recruiting

    Thought Leadership

    • Adopt a solutions mindset in collaboration with all internal teams to resolve issues.

    • Provide suggestions for process improvement and share best practices with colleagues and peers.

    • Stay current on World of Work trends and establish oneself as workforce expert, sought out by consultants for advice and best practices.

    Your Typical Day

    • Assist with Consultant orientation to company

    • Assist with Consultant orientation and offboarding

    • Collect/read weekly status reports, and communicate information as required

    • Document conversations/issues in Bullhorn

    • Assist with candidate screening and interviewing as needed

    • Collaborate with other team members to achieve goals and resolve issues

     

    Other accountabilities as assigned

    Required

    • Education: Bachelor's degree or related experience

    • 4 years in a human resources generalist or mid-level administrative role with significant human resources responsibility

    • Proficiency with Microsoft Excel, Teams, Office and Word

    Nice to Have

    • Employee relations experience

    • Staffing industry knowledge and experience

     

    ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

     

    A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

     

    Reasonable accommodation during the interview process can be provided. Contact [email protected] for assistance.

     

    **Job:** _Human Resources_

    **Organization:** _ManpowerGroup_

    **Title:** _Consultant Experience Manager_

    **Location:** _OR-Portland_

    **Requisition ID:** _0033635_