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Senior Manager, Technology

Salary

$158,288.00 - $222,892.80 Annually

Location

Tacoma, WA

Job Type

Non-Classified

Remote Employment

Flexible/Hybrid

Job Number

T0460-25

Department

Environmental Services

Opening Date

08/27/2025

Closing Date

9/17/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position Description

The City of Tacoma Environmental Services Department, Asset Management and Technology Services Division is accepting applications for a Senior Manager, Technology. The Sr. Manager leads the management and oversight of the Asset Management & Technology Services Division, which plays a vital role in assessing and mitigating risks associated with the department’s extensive asset portfolio. The division also provides comprehensive technology support across the organization, including the design and maintenance of software applications that align with and advance operational needs.

Work involves directing, planning and coordinating assignments/projects, monitoring work quality, counseling employees, resolving issues and grievances, conducting performance evaluations and providing recommendations for hiring, terminations, discipline, salary actions, etc. may oversee individual contributors. This position reports directly to the Director of Environmental Services.

Essential Duties:

1. Provides task, project and staff supervision; manages work scheduling, deliverables and quality control for multiple technology teams/units; conducts performance evaluations, coordinates training; and recommends/implements hiring.

2. Develops, manages and coordinates multiple complex and sensitive technology projects, which includes: identifying and monitoring progress toward project goals; coordinating project efforts; coordinating cross-functional project teams; creating project standards; and overseeing budgets; manages competitive bid processes, RFPs, RFQs; manages consultants and vendors.

3. Oversees the development of performance metrics and current and/or potential policies, practices and regulations to determine effectiveness; ensures compliance of policies, practices and regulations.

4. Facilitates new or enhanced system functionality planning and delivery, definition of need and understanding of system solutions.

5. Evaluates, analyzes and proposes strategies, policies and procedures in support of technology systems and functions; ensures compliance with regulatory requirements and service level agreements.

6. Participates in department financial activities including budget development and procurement; monitor and administer budgets, revenues and expenditures; authorize expenditures; administer vendor contracts.

7. Performs complex technical analyses of information and data; prepares assessments, status reports and recommendations.

8. Identifies, recommends, measures and reports on performance goals.

9. Serves on governance committees.

10. Prepares and delivers complex presentations to leadership.

Qualifications

Qualifications

Minimum Education*

Bachelor's degree in information technology or directly related field

Minimum Experience*

6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor, manager or subject-matter expert.

*Equivalency: 1 year of experience = 1 year of education

Licensing, Certifications and Other Requirements

As Assigned:

North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)

Some assignments may require a Washington State Driver's License

Knowledge & Skills

Desired Qualifications:

Professional Engineering License

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

Valid Washington State driver's license at time of appointment with maintenance thereafter.

Knowledge & Skills

KNOWLEDGE OF:

+ Operations, principles, practices, methods and techniques of the division.

+ Principles and practices of supervision and training.

+ Modern office practices, procedures and equipment.

+ Applicable laws, codes, regulations, and policies.

+ Oral and written communication skills.

+ Interpersonal skills using tact, patience and courtesy.

+ Correct English usage, grammar, spelling, punctuation and vocabulary.

+ City organization, operations, policies and objectives.

+ Train, supervise and evaluate personnel.

+ Assign and review the work of others.

+ Work independently with little direction.

+ Oversee and manage consultants.

+ Compile and analyze statistical and technical information, maps and other data.

+ Prepare and make oral presentations.

+ Communicate effectively both orally and in writing.

+ Plan and organize work.

+ Meet schedules and timelines.

+ Read, interpret, apply and explain codes, rules, regulations, policies and procedures.

+ Maintain records and prepare reports.

+ Establish and maintain cooperative and effective working relationships with others.

Selection Process & Supplemental Information

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

If you are a veteran and would like to be considered for veteran's preference points, please attach a copy of your DD214 to your application.

(Other items that may need to be referenced – writing assignment, drivers abstract, etc.)

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience.

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video! https://www.youtube.com/watch?v=2n5MWl8KFvI

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

Compensation & Benefits

Pay Details:

Hourly Rate: $76.10 - $107.16

Annual Salary: $158,288.00 - $222,892.80

Employee Benefits | City of Tacoma

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. I understand that any form of cheating or falsification will disqualify my application for further consideration.

+ Yes

+ No

02

Which best describes your level of education?

+ High school or equivalent

+ Associate's degree

+ Bachelor's degree

+ Master's degree or higher

03

Which best describes your experience in asset management?

+ I have no asset management experience.

+ 0-5 years increasingly responsible experience in asset management.

+ 6-8 years of experience managing asset management.

+ 8+ years of experience

04

Which best describes your experience with managing and coordinating multiple complex and sensitive technology projects?

+ I have no experience with technology projects.

+ 0-5 years of experience with technology projects.

+ 5+ years of experience with technology projects.

05

Which Environmental Services / Public Works Section(s) or utilities have you managed? Describe your experience in the area of Environmental Services.

06

Please provide a brief summary (500 words or less) of your experience with wastewater and/or storm water as it relates to asset management.

07

What challenges do you believe the City of Tacoma will be facing in the near and long term that may affect the management of the Environmental Services three utilities (500 words or less)?

08

What would you do to further the Tacoma City Councils' vision of creating a safe, healthy, livable community; how would you accomplish this (300 words or less)?

09

Describe your experience with technology as it relates to application development and graphical information systems used in an asset management program (300 words or less)?

10

Please tell us how you learned about this job opening.

+ Job Interest Card notification

+ Internet search

+ Professional organization

+ Military organization

+ Union job posting

+ City of Tacoma employee

+ Online job board posting

+ Word of mouth

+ LinkedIn

+ SEED

+ TTEP (Tacoma Training and Education Program)

+ Indeed

+ Facebook

+ Instagram

+ Careers in Government

+ Government Jobs

+ NWPPA

+ Outreach Event

11

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.tacoma.gov

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