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Job Title: Seasonal Guest Services – Part-Time / Non-Exempt

Position Summary

Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience. Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.

Key Responsibilities

+ Greet guests warmly and provide friendly, professional assistance.

+ Share information about rink rules, skate rentals, park programs, and events.

+ Encourage safe behavior and enforce rink policies.

+ Report any incidents, injuries, or unsafe conditions to supervisors immediately.

+ Fit, distribute, and collect rental skates and helmets.

+ Maintain cleanliness and organization of the rental area and equipment.

+ Sanitize skates and gear as needed between uses.

+ Help keep warming tents, locker areas, and common spaces clean and inviting.

+ Manage lines, direct guest traffic, and promote efficient flow throughout the facility.

+ Assist with group activities, themed skate nights, and other park programming.

+ Contribute to a festive and inclusive atmosphere during special events.

+ Complete other job responsibility and duties as assigned.

Schedule Requirements

+ Starting October 1st through April 1st; this is a seasonal, part-time position

+ Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays

+ Applicants must be available to work early mornings, weekdays, evenings and Weekends

+ Ability to work the following Shift(s): 7:30AM-1:30PM, 10:30AM-4:30PM, and 4:00PM-10:30PM

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Qualifications

+ Excellent communication and interpersonal skills

+ Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance

+ Expert Ability to tie and lace skates quickly

+ Expert Ability to use technology to check in participants

+ Expert Ability to clearly and quickly explain to patrons the online reservation process

+ Expert Ability to multi-task and maintain a friendly tone during chaotic busy times

+ Previous experience in customer service, recreation, or events is preferred

+ Commitment to delivering an inclusive and welcoming experience for all guests

+ Ability to work in the cold and warm weather conditions

+ AED/CPR Certified

+ Reliable Transportation, in all types of weather.

Physical Requirements

+ Frequent walking and standing; occasional sitting for extended periods

+ Ability to lift and move up to 30 pounds regularly

+ May be required to physically assist guests in the event of a fall or emergency

+ Reasonable accommodations will be made in accordance with applicable laws.

Compensation: $20.00/hour

Benefits

+ Paid Leave Accrual

+ Sick Time Accrual

+ 401(k) eligibility upon meeting program requirements

How to Apply

All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at 312-235-7148.

Recruiter Contact

Maggie Szot – HR ManagerPhone: (312) 235-7148

Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.