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At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .

Interested in joining us on our journey?

The Recreational Living (RL) Warranty & Service Senior Manager serves as the primary leader for all service and warranty operations within the Recreational Living segment. This role is responsible for driving excellence in technical support, process optimization, and customer satisfaction, while ensuring seamless service delivery across warranty specialists, dealers, and technical partners.

The Senior Manager will lead a high-performing Warranty Specialist team, implement process improvements to streamline warranty claims, and oversee performance metrics that enhance operational efficiency. A key responsibility includes developing and delivering best-in-class technical training programs—both in-person and virtual—designed to elevate the expertise of RV dealers, service technicians, and field service networks. This includes building an accredited, industry-leading curriculum that establishes GE Appliances as the benchmark for training and service quality in the RV industry.

This role requires close collaboration with Product Management, Engineering, Technology, Operations, Sales, and Field Service teams to proactively resolve issues, improve product quality, and support long-term strategic business initiatives. By combining technical expertise, operational leadership, and a focus on continuous improvement, the RL Warranty & Service Senior Manager ensures GE Appliances delivers superior aftermarket support and strengthens its competitive advantage in Recreational Living.

Position

Recreational Living Warranty & Services, Senior Manager

Location

USA, Elkhart IN

How You'll Create Possibilities

Responsibilities:

Warranty & Service Leadership

+ Oversee and own all warranty service support functions, ensuring efficient case resolution and best-in-class customer experiences.

+ Lead, mentor, and develop the Warranty Specialist team into a high-performing, customer-focused organization.

+ Drive continuous improvement in warranty claim processes, ensuring timely, accurate, and satisfactory closures.

+ Monitor, analyze, and improve warranty performance metrics; translate data into actionable insights.

+ Partner with Consumer & Dealer Services and call centers to harmonize practices and deliver consistent, scalable solutions.

+ Collaborate cross-functionally with Sales, Audit, and Operations teams to align warranty practices with broader business goals.

Training & Development

+ Design, organize, and deliver in-depth technical training programs for the GE Appliances field service network (including RV dealers, technicians, service centers, and other service providers).

+ Serve as the primary training facilitator for both in-person and virtual sessions.

+ Collaborate with Engineering, Product Management, Technology, Operations, and Field Service to develop high-quality training content covering product service, as well as foundational mechanical and electrical skills.

+ Produce training videos and technical content to support emerging products and field readiness.

+ Build and maintain an industry-accredited training program in partnership with RV institutions and associations.

Industry & Event Support

+ Represent GE Appliances at trade shows, industry events, and customer roadshows to promote service excellence and training programs.

+ Provide technical expertise and support at internal sales meetings and business events as needed.

What You'll Bring to Our Team

Required Qualifications:

+ Bachelor’s degree from an accredited institution, or 10+ years of relevant industry experience.

+ Minimum 7 years’ professional experience in Home Appliance and/or RV Appliance service/industry.

+ Strong background in technical training for appliances or related industries.

+ Proven ability to analyze reports, KPIs, and large data sets to generate insights and drive partner performance.

+ Demonstrated experience leading process improvement initiatives in service/warranty operations.

+ Strong organizational, analytical, and execution skills.

+ Exceptional communication, interpersonal, and coaching/mentoring capabilities.

+ High proficiency in Microsoft Excel, PowerPoint, and Word.

+ Willingness and ability to travel to OEM plants, dealerships, and aftermarket events as required, including occasional evenings/weekends.

Preferred

+ Direct experience managing warranty processes and teams.

+ Hands-on appliance technical training experience with proven ability to train large service networks.

+ Prior field service industry experience.

+ Customer-first, “appliance ownership” mindset.

+ Strong ability to collaborate and influence across multi-functional teams.

\#LI-DL1

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to [email protected]_