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Guardian is seeking a DHMO Product Manager who will play a key role in the strategic development and management of Guardian’s DHMO Products for the employer market. Guardian’s DHMO footprint is in 17 states and has over 300,000 members.

This position is responsible for formulating, preparing, and implementing DHMO strategies and action plans as well as monitoring and managing DHMO performance. These responsibilities include active review of pricing and strong partnership with provider contracting, legal, compliance, underwriting, network, and claims.

Additionally, this individual will help identify, prioritize, and design enhancements for the product to support Guardian’s aggressive growth goals for DHMO revenue and membership. This will be done in conjunction with the Dental PPO team to promote and build the Dual Choice block in key markets.

This DHMO Product Manager will be responsible for partnering with marketing to help define the overall marketing strategy, key messages, and differentiation points. This role will also represent Guardian as the face of the product to the market and will continue to build and enhance Guardian’s reputation in the marketplace.

You Will:

+ Assess key market factors, including competitive landscape, consumer and policyholder insights, and unmet customer needs to identify areas of opportunity for differentiated DHMO product or service enhancements to meet customer expectations and achieve growth for Guardian.

+ Execute programs and initiatives in support of improving satisfaction with Guardian’s DHMO and dual choice option for all key constituents.

+ Continuously monitor and assess HCR performance, membership, revenue, providing strategic recommendations and preparing materials for senior leadership to guide the direction of the HCR product strategy.

+ Ensure appropriate product training and positioning is developed to educate distribution and other stakeholders.

+ Partner with Legal and Compliance on Legislative and regulatory topics impacting the product set.

+ Continually evaluate the industry and learn from the success and challenges to drive the development of new DHMO partnerships and product enhancements.

+ Collaborate with others within the product area and Group Insurance to define business requirements for product, network, provider contracts, claims, online and technological capabilities and service.

+ Drive Go-to-Market Strategy working with Sales, Account Management and Marketing to define target markets and marketing strategy.

+ Responsible for training for distribution partners and internal and external communication campaigns to ensure clarity of purpose and consistent messaging in support of value proposition.

+ Collaborate with PPO team members to drive dual choice sales.

+ In partnership with underwriting & pricing evaluate the effectiveness of product performance and leverage insights for influencing or driving product improvement initiatives to positively impact financial growth.

+ Use data to develop better products and processes as well as influence competitive pricing, compensation, and service strategies to meet DHMO membership and revenue goals.

+ Act as liaison to Sales, Network, Provider Contracting, Underwriting, Claims and Operations.

+ Ensure that procedures and systems are updated as necessary and that changes are communicated to all interested parties.

+ Troubleshoot service, systems and claim issues and work with our partners to resolve.

+ Work with competitive intelligence to perform regular and comprehensive competitive analysis.

+ Help drive successful positioning of the product set in various communication, presentation, education, and training capacities with distribution.

+ Act as subject matter expert for communications (marketing materials/consumer materials /forms, etc.) and to develop product marketing campaigns.

+ Provide copy review and oversight of DHMO & HCR messaging on Guardian.com, Guardian Anytime and internal online communications and tools.

You Have:

+ Bachelor’s degree in business or equivalent required.

+ Minimum of 7 years of product management experience in group insurance industry is preferred.

+ Experience with dental offerings/products and specifically DHMO is preferred.

+ Excellent organizational and communication skills, and ability to work in a matrix environment.

+ Demonstrated experience working with cross-functional teams and stakeholders to drive business results.

+ Proven ability to efficiently operationalize new offerings.

+ Skilled in identifying and driving new opportunities for growth and development.

+ Strong business and financial acumen, project management, and analytical skills.

+ Exceptional executive presence and public speaking skills with senior leaders, the field, and marketplace.

+ Ability to influence others and make decisions quickly and effectively.

+ Strong problem-solving skills and ability to work in a fast-paced environment.

Location & Travel:

This is position requires 3 days per week (hybrid arrangement) in a Guardian office, which include:

+ Bethlehem, PA

+ Boston, MA

+ Holmdel, NJ

+ New York, NY (Hudson Yards)

Business travel is expected to occur approximately 25% of the time.

Salary Range:

$77,570.00 - $127,430.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .