"Alerted.org

This position will follow our hybrid work model, we expect the selected candidate to be in the office 3 days a week at the Southfield, MI Office location.

Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.

What** **You’ll** **Be Doing

+ Be the first line of support for branch teams—answering questions and resolving client account activity.

+ Investigate and correct disbursement errors with precision and care.

+ Complete daily reports and review account activity to ensure compliance with firm policies and industry regulations.

+ Research and resolve transaction discrepancies from both branch and home office entries.

+ Post wires, checks, and process ACH profiles and periodic transactions as needed.

+ Help train new associates and support escalated calls when needed.

+ Contribute to a culture of continuous improvement and client-first service.

What You Bring

+ Strong communication skills—both written and verbal.

+ A knack for solving problems and staying organized in a fast-moving environment.

+ A customer-first mindset with a passion for helping others.

+ Familiarity with basic accounting principles and office procedures.

+ Comfort with standard office software (Excel, Outlook, etc.) and a willingness to learn new systems.

Your Background

+ High School Diploma or equivalent required.

+ 2+ years of experience in customer service, office administration, or financial services preferred.

Why** **You’ll** **Love It Here

+ Collaborative team environment with room to grow.

+ Opportunities to expand your skills and take on new challenges.

+ A role that makes a real impact on client satisfaction and operational excellence.