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Rapport

**Salary:** $26/Hr-$32/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Meeting&Events Specialist provides support to meetings rooms and the conferencing operation by handling customer inquiries, processing reservations, and acting as a liaison between the client and the Conference Services Department.

RESPONSIBILITIES:

•Greet clients and visitors in the building, offering support as needed.

•Process reservations as they are received into the shared mailbox. Reserve appropriate space and share details with assigned Planning Manager.

•Provide materials and supplies in the meeting rooms as requested by clients.

•Utilize effective and timely communication with internal departments such as Food&Beverage, Audio-Visual, Transportation, and Conference Floor in order to meet customer requests.

•Communicate to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings

•Verify meeting room setups prior to the start of each meeting to ensure customer expectations are met.

•Prepare and submit daily Catering Cover sheets.

•Knowledge of property layout, policies, procedures and all of the capabilities of the center in regards to meeting rooms and technology.

•Be fully knowledgeable of the duties of a Guest Services Agent (GSA) and be prepared as temporary fill in as needed.

•Complete weekly conference center inspections and submit work orders requests.

•Participate in scheduled team meetings, reviewing upcoming events, discussing relevant logistical matters, and identifying any potential challenges with the operation.

•Assist with daily placement of room meeting signs

KEY COMPETENCIES

•High School diploma or equivalent

•Minimum of one year of experience in a conference center or corporate environment preferred

•Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously

•Excellent oral and written communication skills

•Strong computer skills and knowledge of office technology/equipment

•Ability to work calmly and effectively in stressful situations

•Exceptional client service skills to exceed expectations

•Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details

•Maintaining a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain

•Work schedule varies based on the needs of the client and operation

Apply to Rapport today!

_Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information

**Req ID:** 1457773

Rapport a specialized division of FLIK Hospitality Group