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The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk-taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team, and individual growth.

As a **Software Quality Assurance Analyst** , you will join a team dedicated to advancing university digital transformation using ServiceNow and diverse automation platforms such as Jadu, Perceptive Content, and Automation Anywhere. You will lead and coordinate quality assurance initiatives to ensure platform quality, usability, and reliability throughout the development lifecycle.

In this role, you will manage software testing and user acceptance processes to ensure seamless platform performance and user satisfaction. You will help create clear, actionable technical documentation and contribute to defining platform specifications and capabilities. Your expertise will also assist in achieving operational excellence by supporting the administration and configuration of automation platforms, including responsibilities such as system monitoring and provisioning.

Your core responsibilities will include:

+ Test Planning, Development and Execution: Collaborate with the platform team to define unit and regression test strategies and test plans for new capabilities, enhancements, and defects in the platform. Develop, maintain, and carry out manual and automated tests to ensure functionality, usability, performance, and security meet defined standards.

+ User Acceptance Testing: Collaborate with process and business partners to plan, execute, coordinate, and conduct user acceptance testing. Validate that the developed capabilities meet the needs and expectations of users from various groups and align with the process requirements.

+ Identify and Manage Defects: Investigate and identify software defects, inconsistencies, and user experience issues. Report defects using tracking systems to enable timely resolution.

+ Collaboration and Communication: Work effectively with cross-functional teams, including developers, project managers, UX designers, and stakeholders. Clearly communicate test results, issues, and recommendations to team members and stakeholders.

+ Continuous Improvement: Identify opportunities to optimize testing processes, tools, and methodologies, including UI/UX testing aspects. Proactively propose and implement improvements that improve the quality, usability, and user experience of the supported platforms.

+ Vendor release monitoring: Collaborate with the platform team to assess platform vendor updates for their effects on platform functions and propose necessary actions.

+ Technical Documentation: Develop internal technical process documentation and support the technical documentation of specifications and delivered platform capabilities.

+ Platform Administration & Configuration: Complete selected platform administration configuration tasks to facilitate monitoring, provisioning, and other platform operational activities.

Essential traits at Computing Services are adaptability, high performance, and dedication. Diversity, teamwork, and cultural awareness are valued proficiencies at CMU or equivalent experience. We are seeking a collaborative individual with integrity to engage with diverse partners effectively.

Are you interested in this exciting opportunity?! Apply today!

Qualifications:

+ Bachelor's Degree in Information Systems or Computer Science

+ At least 5 years of quality assurance development and engineering experience in relevant projects

+ A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements** **:

+ Successful background check

+ Must be able to travel to on- and off-campus locations as requested; evening and weekend hours may be required. This position will operate on a hybrid work schedule with an in-office presence three days per week at our Pittsburgh, PA campus.

Preferred Experience:

+ Experience with ServiceNow and some or all of these automation technologies: Jadu, Hyland Perceptive Content and Brainware, Automation Anywhere.

+ Experience with automated testing technologies such as ServiceNow’s automated testing framework, Cucumber, and Selenium.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible (https://www.cmu.edu/hr/benefits/eligibility/index.html) employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance (https://www.cmu.edu/hr/benefits/health-welfare/index.html)** **as well as a generous retirement savings program (https://www.cmu.edu/hr/benefits/retirement-savings/index.html) with employer contributions. Unlock your potential with tuition benefits (https://www.cmu.edu/hr/benefits/tuition/index.html) , take well-deserved breaks with ample paid time off (https://www.cmu.edu/hr/benefits/time-away/pto.html) and observed holidays (https://www.cmu.edu/hr/benefits/time-away/holidays.html) , and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team (https://www.cmu.edu/hr/work-life/support/family-child-care-resources/index.html) to help navigate childcare needs, fitness center access (https://athletics.cmu.edu/recreation/facilities)** **,** **and much more!

For a comprehensive overview of the benefits available, explore our Benefits page (https://www.cmu.edu/hr/benefits/index.html)** **.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Software/Applications Development/Engineering

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information:

+ Please visit **“Why Carnegie Mellon (http://www.cmu.edu/jobs/why-cmu/index.html) ”** to learn more about becoming part of an institution inspiring innovations that change the world.

+ Click here (https://www.cmu.edu/jobs/benefits-at-a-glance/) to view a listing of employee benefits

+ **Carnegie Mellon University is an Equal Opportunity** **Employer/Disability/Veteran** .

+ Statement of Assurance (https://www.cmu.edu/policies/administrative-and-governance/statement-of-assurance.html)

Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts (https://www.cmu.edu/jobs/system-guides/external-applicants/job-alerts.pdf) through your candidate profile.

**If your heart is in your work, come work with us.** Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters.

We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni.

The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now.

Learn more about Student Employment (https://www.cmu.edu/sfs/student-employment/index.html) .

Please see Faculty Careers. (https://www.cmu.edu/faculty-office/faculty-recruitment/faculty-careers.html)

For technical assistance, email HR Services ([email protected]) or call 412-268-4600.

If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services ([email protected]) or call 412-268-3930.

Prospective Employee Disclosures (https://www.cmu.edu/jobs/disclosures/index.html)