"Alerted.org

**Title:** Rep, Customer Support

**Location:** United States-Texas-Grand Prairie-Triumph Accessory Services

**Job Number:** 17713

Description - External

PLEASE READ THE JOB DESCRIPTION DETAILS BEFORE YOU APPLY

SUMMARY:

Responds to customer inquiries and regional sales office inquiries and performs a variety of duties related to department administration and services provided to customers after receipt of orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

May train Customer Service Representatives within group. Heavy phone contact and interface with most internal departments from Sales, Product Lines, QC/Warehouse and Accounting. (Credit, Invoicing, etc.) Receive and log customer complaints. Process customer complaints, including ones that require complicated and involved attention. Follow up on Corrective / Preventative actions. Maintain Sales Order files. Receive, research and answer customer inquiries regarding sales orders, shipping data and paperwork. Work with customers to resolve issues. Prepare customer purchase orders for filing. Prepare routine reports on inquiry, sales, quote activity as well as performance and savings data for customers as required. Daily assistance with calling customers for inquiries and/ or faxed RFQs. Assist Warranty Administrator as needed. Create and process internal forms as needed. Enter new customers and/or make to existing customers in the customer Master, as required. May coach other Customer Service Representatives. All other duties as assigned.

CORE COMPETENCIES

+ Commitment to company values and ethics.

+ **Dependability** : personally responsible, completes work in a timely manner, and performs tasks accurately

+ **Motivation** : must maintain a positive attitude and strong work energy Strong customer orientation

+ **Organization** : very detail oriented and always comes prepared

+ **Time management** : ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure. Must be able to prioritize in a fast-paced environment.

+ **Teamwork** : works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others. Must be proactive with collaboration with peers on projects.

Qualifications:

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but does not include all requirements which vary based on business demand. Previous aviation industry experience highly considered.

EDUCATION and/or EXPERIENCE

Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university; or eight years proven relatable experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.