• Client Relations Administrator (Hybrid)

    Broadridge Financial Solutions (Edgewood, NY)


    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

     

    Were hiring a Client Relationship Administrator to be the first point of contact for our clients. In this role, you will address client concerns, anticipate challenges, and provide support across our suite of products and services. You will communicate with existing clients in person, over the phone, and via email to understand their needs and provide guidance and industry expertise.

    Responsibilities:

    + B uild and deepen client relationships, driving satisfaction and advocacy as reflected in Net Promoter Score (NPS) results.

    + Works with a complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.

    + P rovide timely, accurate updates on mailing status, voting progress, and other project-related inquiries.

    + Partner with teammates and cross-functional groups to improve internal processes and enhance the client experience;

    + Appropriately communicate and escalate external client concerns in a timely manner to mitigate risk.

    + Update and monitor internal reports to ensure the timely and efficient progress of each campaign.

    + Analyze straightforward issues using technical experience, sound judgment, and precedents; understand key business drivers to solve problems and advise clients appropriately.

    + C ontribute to continuous improvement by using and creating departmental procedures and participating in annual reviews, as well as participating in projects that improve client satisfaction and processing efficiency.

    + Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.

    Qualifications:

    + 2-3 years experience in a client service or client-facing role.

    + Ability to work in a fast-paced, high-pressure environment.

    + Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.

    + Outstanding presentation, written and verbal communication skills.

    + Possess the ability to establish good personal and working relationships with clients.

     

    Salary range $25 - $28 hourly. Bonus Eligible.

     

    Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

     

    Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

    #LI-DS1

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    We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

     

    US applicants: Clickhere (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) to view the EEOC " Know Your Rights " poster.

     

    Disability Assistance

     

    We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

     

    If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected] .

     

    Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

     

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    Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive , and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

     

    We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.