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Description We are looking for a dedicated Customer Success Agent to join our team in Milwaukee, Wisconsin. This contract-to-permanent role is crucial to ensuring long-term customer satisfaction and success by delivering outstanding service and personalized experiences. The ideal candidate will excel in a fast-paced environment, consistently meeting high performance standards while advocating for customer needs.

Responsibilities:

• Serve as a proactive customer success advocate, addressing inquiries and concerns with urgency and professionalism.

• Make at least 85 customer calls daily to meet performance targets and enhance customer engagement.

• Personalize customer interactions to minimize effort and ensure a seamless experience.

• Analyze and resolve customer issues independently, offering timely and effective solutions.

• Troubleshoot technical challenges using self-help tools and resources.

• Maintain strong knowledge of company products and services to provide accurate and helpful guidance.

• Collaborate with cross-functional teams to achieve one-call resolutions for customer inquiries.

• Utilize tools like Microsoft Teams, Word, Outlook, and Excel for efficient communication and data management.

• Deliver elite experiences to customers by consistently exceeding expectations. Requirements • Minimum of 3 years of experience in call center or customer service roles.

• Proven ability to handle high call volumes in a fast-paced environment.

• Strong skills in analyzing and resolving customer concerns independently.

• Proficiency in Microsoft Teams, Word, Outlook, and Excel.

• Exceptional communication and organizational abilities.

• Familiarity with call center metrics and operations.

• Ability to troubleshoot technical issues effectively.

• Commitment to delivering personalized and high-quality customer experiences. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .