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Department/Unit:

Admitting Operations

Work Shift:

Evening (United States of America)

Salary Range:

$40,495.10 - $52,643.64

The Patient Access Specialist is located in the Adult and Pediatric Emergency Department (PASED) and is a position that must be able to deal in a ‘pressure cooker’ environment. The PASED is a hybrid position combining the Patient Access Representative position and the Health Unit Coordinator position. The position includes but is not limited to: rotating between the Adult and Pediatric Emergency Department; being trained and expected to rotate assignments in 6 disciplines with the Emergency Departments. The disciplines include:

• Triage of walk-in patients – encompasses a quick data collection and entering in ADT System; placing of patient wristband for patient safety; acquiring a regulatory signature on the HIXNY Consent. Additionally, if patient is seen by a provider complete a full registration including General Consent and collection of financial responsibility

The Triage role is required to accurately identify patient in the ADT system to ensure correct patient is selected. This is many times problematic; patient does not have identification.

• ED Zone A, B, C/E Support – includes answering of multi-line (10) telephone and managing all inquiries, transferring of telephone calls; discharging of patients via the patient medical record; verifying all laboratory specimens placed in a hazardous bag for accurate labeling by nurse or provider

• Bedside Registration – Collection of demographic information, insurance, regulatory consent forms and collection of financial responsibility at patient’s bedside

• EMS Desk – shadow answer EMS Radio (Ambulance Agency calls from the field) and provides a brief description of patient age, complaint, Vital Signs, ambulance agency capture

The EMS Desk role is responsible for the accurate identification of the patient with quite often no identification; EMS inaccuracy of capture of information and management of UNKNOWN Patient policy and procedure

+ Associates Degree preferred

+ Strong computer skill

+ Strong insurance knowledge

+ 3 – 5 years experience

Hospital Emergency Department experience, preferred

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.