"Alerted.org

Hilton Cleveland Downtown is looking for our next Sales Manager to join the team following a recent promotion\! This role will oversee corporate & association markets \(up to 100 rooms on peak\) — a fantastic opportunity for someone ready to grow their career in hotel sales with the only Hilton corporate\-managed hotel in Cleveland\.

What will I be doing?

A Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers\. Hilton is looking for dynamic individuals who are well\-rounded and business minded\.

Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals\.

+ Represent the hotel in the development of market segment\(s\) and new customer relationships while maintaining existing relations with assigned accounts\. Consistently strives to maximize revenue and profitability for all hotel revenue streams\.

+ Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals\.

This role requires strong sales, communication, and networking skills\. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel\.

+ **Customer and Account Management** \- Apply strong sales skills to create customer value\. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent\.

+ **Prospecting** \- Demonstrate a mastery of the prospecting process\. Identify potential customers\. Prepare and implement your call strategy\.

+ **Negotiations** \- Understand the customer and the business leaders expectations\. Adapt to a changing market\.

Customer and Account Management:

+ Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel\.

+ Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events\.

+ Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market\.

+ Maintain up to date pipeline of business opportunities that will meet the short and long\-term business objectives for the designated market\.

+ Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts\.

+ Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs\.

+ Coordinate customer specifications \(including room, food and beverage and meeting space requirements\) via identified lead management system\. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards\.

Prospecting:

+ Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals\.

+ Create and execute plan to shift share from your competitors\.

+ Engage in outside sales activities to uncover needs, build relationships and to win new business\.

Negotiations:

+ Negotiate contracts and commission agreements with end\-user customers and intermediaries\.

+ Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers\.

+ Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed\.

\#LI\-JW1

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

+ Minimum Years of Experience: Minimum of two years of customer service/hospitality related experience

+ Microsoft Office Experience is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems \(Delphi\.fdc\)

• Hotel Sales experience

**Job:** _Sales_

**Title:** _Sales Manager \- Hilton Cleveland Downtown_

**Location:** _null_

**Requisition ID:** _HOT0BW71_

EOE/AA/Disabled/Veterans