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Customer Service Specialist

Job Details

Job Location

CALSOURCE HENRIETTA - HENRIETTA, NY

Position Type

Full Time Indirect

Salary Range

$21.00 - $23.00 Hourly

Description

COMPANY

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

Role:

CalSource, LLC, a division of Applied Technical Services Inc., is seeking an enthusiastic and personable Customer Service Representative working out of one of our client's offices in Newark, NY. Reporting to the calibration supervisor at CalSource-Rochester, you'll play a vital role in our team. This role requires the individual to work 20 hours per week at the client site, while the other 20 hours will be performing customer service roles, to include collections using our accounts receivable system, or other responsibilities, as needed.

Responsibilities:

As a Customer Service Representative, your responsibilities will include:

+ Maintaining the Computerize Maintenance Management system (CMMS).

+ Tracking the calibrations due for the month

+ Locating equipment withing the client operation

+ Tracking lost items and updating the system appropriately

+ Completing documentation for non-conformance items

+ Utilizing our ERP (Accounting) system to identify clients that need contacted to collect their outstanding invoices.

+ Addressing customer inquiries and concerns at the client site

+ Participate in morning meetings with the various departments at the client site

+ Order parts and equipment from client requests thru the calibration department

+ Receive and process calibrations to the appropriate calibration departments, whether it is internal or external.

+ Schedule onsite calibrations with the CalSource team

+ Schedule vendor calibrations and ship equipment to the appropriate vendors for support

+ Participate in client audit providing the calibration documentation when requested

Qualifications

Minimum Requirements:

+ 2 – 5 yrs relevant experience with a High school diploma or equivalent

+ Exceptional customer service and phone skills

+ Excellent interpersonal, verbal and written communication skills

+ Attention to detail

+ Must be personable and interact comfortably with clients and co-workers

+ Must be able to work independently with minimal supervision

EOE/AA/M/F/Vet/DisabilityATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, age, national origin, disability, veteran status, or any other protected characteristic as established by law.